Review article by Steve Tattersall, Broadband Technology Writer, last updated 26 June 2024

What We Like (Pros): The lowest broadband complaints in the industry, good customer satisfaction levels, powerful & stylish Wi-Fi Hub, wall-to-wall Wi-Fi guarantee included at no extra cost, impressive TV & broadband bundles with new voice-controlled tech like Sky Glass & Sky Stream

What We Dislike (Cons): Setup/upfront costs can be high (look out for free setup offers), no 12 month or 1 month broadband contract options, a 2 minute waiting time when I tested phoning them (thought Sky would be better than that), best deals sometimes only available when taking Sky Broadband & TV together

Our Verdict: 4.5 out of 5 

In this review: 1. Introduction 2. Sky Broadband - At a glance 3. Sky Broadband speed performance 4. Sky Broadband prices 5. Comparable services: Sky Fibre Vs BT Fibre & Virgin Media 6. Sky home phone review 7. Sky TV review including Sky Q, Sky Glass & Sky Stream 8. Sky Broadband & Sky Q TV prices 9. Sky Broadband & Sky Stream TV prices 10. Sky product & router details 11. Installation & setup 12. Sky customer service performance 13. Questions & answers 14. Our final verdict & rating on Sky Broadband

1. Introduction

Sky, owned by Comcast, is the UK's leading pay TV provider with over 10 million subscribers enjoying its leading coverage of sports, movies and top entertainment via the Sky Q box satellite service, Sky Glass and Sky Stream. It is also the UK's second largest broadband & phone supplier with over 6 million customers, many of which are taking Sky TV & Broadband together to generate maximum savings. With its strong performance and reputation in the telecommunications market (it also has around 500,000 Sky Mobile customers), we take a closer look at its broadband products to see what they're really like and how they compare against the likes of BT and Virgin Media. We uncover what the real Sky Broadband speeds are and tell you what we like and don't like. You can then decide whether a Sky Broadband deal (with or without Sky TV & Sky Mobile) is right for you and if you're ready, you can start your order from this page.

2. Sky Broadband - At A Glance

• Average speeds: Broadband Superfast Fibre 36Mbps, Broadband Superfast Fibre 61Mbps, Full Fibre 100Mbps, Broadband Ultrafast 145Mbps, Broadband Ultrafast Plus 500Mbps, Broadband Gigafast 900Mbps
• Sky Full Fibre review: Sky Full Fibre Broadband, also known as Sky Broadband Ultrafast and Sky Broadband Gigafast, uses the growing Openreach Fibre-To-The-Premise (FTTP) network. It is currently available to around 13.8 million UK homes, with coverage planned to reach 25 million UK homes by 2026. Top average gigabit speeds of 900Mbps are possible. Sky Broadband Ultrafast 145Mbps prices start from £28 a month, while Sky's Ultrafast Plus 500Mbps service is £33 a month. Sky Ultrafast Plus offers the UK's fastest Speed Guarantee on a 500Mbps service, which means customers can claim a month's subscription back if their speed falls below the minimum guaranteed speed of 400Mbps. Sky Gigafast, with average speeds of 900Mbps is available for £43 a month. You can use the Sky Full Fibre Checker to see if your home can access these speeds
• Latest Sky Broadband deals for new customers (all with a £5 setup (credit check fee) which will be re-credited by Sky): £33.50p/m for Broadband Superfast 35, £27p/m for Broadband Superfast, £30p/m for Full Fibre 100, £28p/m for Broadband Ultrafast, £33p/m for Broadband Ultrafast Plus & £43p/m for Broadband Gigafast
• Sky Phone Line Rental: All Sky Broadband packages include Sky phone line rental and Sky Talk. Sky Full Fibre, Ultrafast and Gigafast broadband packages customers will be able to make phone calls over the Internet using Sky Talk
• Latest Sky TV & Broadband prices: £33p/m for Broadband Superfast 35 and Sky Q TV Lite, £37p/m for Broadband Superfast, Sky Stream (streaming TV box, no dish required), Sky TV & Netflix. Find out the TNT Sports cost (formerley BT Sport) on Sky here.
• Limited time offers: FREE McAfee Internet Security trial and new Sky Hub wirless router
• Sky Mobile Summer SALE for new & existing customers: Get the iPhone 15 at Sky.com/mobile. Just looking for a Sky SIM only deal? Get 25GB's of data for only £12 a month here. Affordable student laptops for college or university are also available from Sky Mobile, with the Apple MacBook Air on sale. Details here.
• Sky Wi-Fi Guarantee Review: Sky Broadband products include a Wall to Wall Sky Wi-Fi Guarantee. This offers guaranteed Wi-Fi in every room (or your money back). For an extra £6.50 a month customers can add Sky Wi-Fi Max. This is Sky's most powerful Wi-Fi, offering Sky's fastest Wi-Fi guarantee or money back (1 month's broadband & Wi-Fi Max refund). Also included is a Wi-Fi engineer visit, up to 3 W-Fi boosters/extenders if your home needs them, advanced security for safer browsing and the ability to pause/schedule device access to Wi-Fi
• Cheaper Sky Broadband for people on benefits: Please see Sky Social Broadband for further information
• Sky Broadband customer complaints Q3 2023: 5 complaints per 100,000 customers, the lowest broadband complaints in the industry versus an average of 15 per 100,000. Sky also recorded the fewest complaints for Landline and Pay Monthly Mobile (Source: Latest Ofcom Telecoms & Pay TV Complaints Report, published 25th January 2024)
• Sky Broadband customer satisfaction 2022: 82% satisfaction with overrall Sky Broadband services, which is in-line with the industry average of 82% (Source: Ofcom Comparing Customer Service Report 2022, published 18th May 2023)
• Straight-forward ordering & switching: I was able to place my Sky Broadband order online within 15 minutes, so you should be able to do the same. The Sky Switch Squad then handle the switch-over for you (including liasing with your current supplier) and keep you regularly updated. Customers switching from Virgin Media to Sky will need to cancel their service with Virgin Media themselves and choose a cancellation date as close as they can to the date of their Sky service activation

3. Sky Broadband Speed Performance

The advertised Sky broadband speed of 61Mbps for Broadand Superfast is the speed at least half of Sky customers on this broadband product receive to their Sky hub when lines are at their busiest (8pm-10pm, every day). The Sky Broadband Superfast average speeds of 61Mbps are slightly lower than the average superfast fibre speeds of other major broadband suppliers (typically 63-67Mbps).

The Ofcom UK Home Broadband Performance Chart Data (measurement period March 2023, published in September 2023) shows that the average Sky Broadband speeds advertised are pretty similar to their real world speeds. The Sky Superfast 61Mbps FTTC Fibre product was found to have an average 24-hour download speed of 64.65Mbps with a 11.07 milliesecond (ms) latency/ping. Sky's full fibre Ultrafast 145Mbps and 500Mbps products had average 24-hour download speeds of 146.58Mbps and 483.86Mbps - with an impressive 6.63ms and 6.58ms latency/ping rate, which is excellent for gaming in particular. No data was available for Sky's full fibre Gigafast 900Mbps service.

During the Sky Broadband online ordering process, Sky provided me with an indication of the download speed I was likely to receive to my Sky hub when using the internet (this was also in the confirmation email I received). It's worth noting that the speeds you subsequently experience can be affected by the number of devices and home technology like app-controlled thermostats connected to your Wi-Fi and thus using up bandwidth. Therefore, it's worth selecting a Sky Broadband service that has sufficient speeds to handle all these devices.

4. Compare Sky Broadband Prices

In the latest Sky SALE, Sky Broadband Superfast prices start from just £27 a month and include phone line rental, plus pay as you go calls. A one-off £9.95 setup fee covering packing and postage of the Sky Hub wireless router is usually required, but it is currently waived. A £5 setup fee is required though to cover a credit check fee, which Sky will credit back to a new Sky Broadband customer's account.

* Please note prices may change during the contract

Provider	Product Details	Average Speed*	Download Limit	Contract Period	Monthly Cost	More Info
Average Speed*: 61Mb, Download limit: Unlimited, £5 setup*, 1st year cost £324, £27 per month, prices may change during contract*	Unlimited Sky Broadband Superfast + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	61Mb	Unlimited	24 months	Prices may change during contract £27.00* 1st year cost: £324.00 £5.00 setup*	New Sky Q Hub Find out more at Sky Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back
Average Speed*: 145Mb, Download limit: Unlimited, £5 setup*, 1st year cost £336 £28 per month, prices may change during contract*	Unlimited Sky Broadband Ultrafast + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	145Mb	Unlimited	24 months	Prices may change during contract £28.00* 1st year cost: £336.00 £5.00 setup*	New Sky Q Hub Find out more at Sky Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back
Average Speed*: 100Mb, Download limit: Unlimited, £5 setup*, 1st year cost £360 £30 per month, prices may change during contract*	Unlimited Sky Broadband Full Fibre 100 + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	100Mb	Unlimited	24 months	Prices may change during contract £30.00* 1st year cost: £360.00 £5.00 setup*	New Sky Q Hub Find out more at Sky Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back
Average Speed*: 500Mb, Download limit: Unlimited, £5 setup*, 1st year cost £396, £33 per month, prices may change during contract*	Unlimited Sky Broadband Ultrafast Plus + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	500Mb	Unlimited	24 months	Prices may change during contract £33.00* 1st year cost: £396.00 £5.00 setup*	UK's Fastest Speed Guarantee On A 500Mbps Package Or Money Back Find out more at Sky New Sky Q Hub + Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back
Average Speed*: 36Mb, Download limit: Unlimited, £5 setup*, 1st year cost £402, £33.50 per month, prices may change during contract*	Unlimited Sky Broadband Superfast 35 + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	36Mb	Unlimited	24 months	Prices may change during contract £33.50* 1st year cost: £402.00 £5.00 setup*	New Sky Q Hub Find out more at Sky Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back
Average Speed*: 900Mb, Download limit: Unlimited, £5 setup*, 1st year cost £516, £43 per month, prices may change during contract*	Unlimited Sky Broadband Gigafast + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	900Mb	Unlimited	24 months	Prices may change during contract £43.00* 1st year cost: £516.00 £5.00 setup*	New Sky Q Hub + 25 Times Faster Than Standard Sky Fibre Broadband Find out more at Sky Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back

5. Comparable Services: Sky Fibre Broadband Versus BT Fibre & Virgin Media

How does superfast Sky Fibre Broadband stack up against similar fibre products from BT and Virgin Media? Take a look at the table below to compare the speeds and prices of Sky Fibre Broadband versus BT Fibre and Virgin Media. Use our fibre broadband checker to understand how Sky Fibre Broadband fares against other suppliers.

* Please note prices may change during the contract

Provider	Product Details	Average Speed*	Download Limit	Contract Period	Monthly Cost	More Info
Average Speed*: 61Mb, Download limit: Unlimited, £5 setup*, 1st year cost £324, £27 per month, prices may change during contract*	Unlimited Sky Broadband Superfast + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period. £5 setup fee for credit check that Sky will credit back to customer's account	61Mb	Unlimited	24 months	Prices may change during contract £27.00* 1st year cost: £324.00 £5.00 setup*	New Sky Q Hub Find out more at Sky Includes Wall To Wall Sky Wi-Fi Guarantee Or Money Back
Average speed*: 67Mb, Download limit: Unlimited, £31.99 setup, 1st year cost £463.87, £35.99 per month, prices may change during contract*	BT Fibre 2 Broadband * For 24 months. No landline phone service included (can be added if required). Annual price increase applies	67Mb	Unlimited	24 months	Prices may change during contract £35.99* 1st year cost: £463.87 £31.99 setup	Add The EE TV Sport Pack For £18p/m Find out more at BT £50 BT Reward Card To Spend
Average speed*: 132Mb, Download limit: Unlimited, £0 setup, 1st year cost £408, £34 per month, prices may change during contract*	Virgin Media M125 Fibre Broadband + Weekend Calls To UK Landlines * For 18 months. Includes Virgin Media phone line rental. Pricing may change during this 18 month period	132Mb	Unlimited	18 months	Prices may change during contract £34.00* 1st year cost: £408.00 £0.00 setup	FREE Setup + 14-Day Money Back Guarantee Find out more at Virgin Media Now With Intelligent WiFi To Automatically Sort WiFi Issues

6. Sky Home Phone Review

Sky Pay As You Talk and Sky phone line rental comes as standard with all of Sky's broadband products. Customers taking Sky's Full Fibre, Ultrafast or Gigafast broadband packages will be able to make phone calls over the Internet using Sky Talk.

If you don't use your landline home phone much, then Sky Talk Pay As You Go is the right call service for you.

If you're a regular home phone user, there's a choice of Sky home phone calling plans to choose from. For £4.50 a month, make evening & weekend calls to UK landlines and mobiles with Sky Talk Evenings & Weekend Extra. If you make calls during the day using your home phone, consider going for Sky Talk Anytime Extra at £11.50 a month - though, for me, this seems a bit expensive. Alternatively, pay £13.50 a month to also include anytime international calls to 50 destinations.

7. Sky TV Review Including Sky Q, Sky Glass & Sky Stream

Sky TV has it ALL in one place, side by side, on the award-winning Sky Q box satellite service or on Sky's new products, Sky Glass and Sky Stream. There's full season box sets of the biggest shows on Sky Atlantic, the biggest sporting events with Sky Sports HD, over 1,000 HD movies on demand with Sky Cinema including Paramount+, 11 dedicated kids TV channels & 5,000 episodes on demand with Sky Kids, plus epic Netflix originals, Disney+, YouTube, TNT Sports, Spotify, BBC iPlayer, ITV Player, the list goes on...

Sky TV itself has endless entertainment for the whole family. There's 2,500 series, 43,000 episodes and 27,000 hours of TV drama, documentaries and entertainment - including new channels Sky Nature & Sky Documentaries. And, it can all be enjoyed whenever and wherever with the Sky Go app - which for me is still one of the most used apps on my phone.

The Sky Q box has recently won the 'Product Of The Year' award at the What Hi-Fi awards, which picks out the best tech products of the year. The Sky Q box has 1TB of storage which means it can record up to 500 hours of your favourite shows. You can also use the Sky Q box without the remote, thanks to Sky's new Voice Control. With Multiscreen, there's also the option to watch everything from your Sky Q box on TV's and tablets around your home with Sky Q Mini boxes.

What Is Sky Glass?

Sky Glass is new from Sky and is the only voice-controlled streaming TV with Sky TV inside - which means you can stream every channel, show or app over Wi-Fi with no satellite dish or TV box required. You can also create endless TV playlists to watch, store recordings in the cloud and restart shows on any channel. It's the smartest TV experience yet, combining innovative hardware, software and content - however, I'm just not convinced they'll be a huge take up. You can choose from 43", 55" or 65" sized TV's, then add the Sky TV content you love, including TV packs like Sky Sports & Sky Broadband. Further details can be found at Sky.com/glass.

What Is Sky Stream?

Sky Stream is the latest innovative way to watch Sky TV and is a game-changer for me as you can use your own telly and no satellite dish is required. Simply plug Sky's streaming box into any TV and watch all your Sky TV favourites over Wi-Fi. Sky Stream uses the same smart user interface as Sky Glass, so you can control your TV with your voice and find content quickly. It's the UK's best TV aggregation platform (including all the top apps like Apple TV+, Disney+ etc) with no dish required. Prices start from £19 a month on an 18 month contract for Sky Stream, Sky TV & Netflix (no setup fee applies, saving £20). Other TV packs like Sky Cinema can be added for £8 a month and Sky Sports for £20 a month. Sky Stream, Sky TV, Netflix and Sky Broadband Superfast with 61Mbps speeds is available for £37 a month on an 18-month contract. Again, no setup fee applies, saving up to £29.95. Next day delivery of the Sky streaming box is standard, while Sky Stream will work with any broadband provider with a minimum speed of 10Mbps. Find out more at Sky.com/stream.

8. Compare Sky Broadband & Sky Q TV Prices

With the Sky TV & Superfast Broadband deals, customers can enjoy totally unlimited average download speeds of 36Mbps with Sky Broadband Superfast 35, the Sky Q box with access to 240 free to air channels and all the usual apps like the BBC iPlayer, plus Sky Talk pay as you go calls, from just £33 a month. Find out more & build your own Sky subscription with Sky Q, Sky Glass or Sky Stream at Sky.com or compare selected Sky Broadband and Sky Q TV combinations below. TV extras like Disney+, Netflix, TNT Sports and Paramount+ can easily be added.

* Please note prices may change during the contract

Provider	Product Details	Average Speed*	Download Limit	Contract Period	Monthly Cost	More Info
Average Speed*: 36Mb, Download limit: Unlimited, £29.95 setup for new customers, 1st year cost £425.95, £33 per month, prices may change during contract*	Unlimited Sky Broadband Superfast 35 + Sky Talk Pay As You Go Calls To UK Landlines + Sky Q TV Essentials With Over 240 Free To Air Channels + Apps + Sky Q Box + Sky Catch-Up & On Demand TV Access * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period	36Mb	Unlimited	24 months	Prices may change during contract £33.00* 1st year cost: £425.95 £29.95 setup for new customers	Add Sky TV For Just £8p/m Lowest Price! Find out more at Sky Record & Store Up To 500 Hours With Sky Q + Control With Your Voice
Average Speed*: 61Mb, Download limit: Unlimited, £29.95 setup for new customers, 1st year cost £461.95, £36 per month, prices may change during contract*	Unlimited Sky Broadband Superfast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Q TV Essentials With Over 240 Free To Air Channels + Apps + Sky Q Box + Sky Catch-Up & On Demand TV Access * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period	61Mb	Unlimited	24 months	Prices may change during contract £36.00* 1st year cost: £461.95 £29.95 setup for new customers	Add Sky TV For Just £8p/m Find out more at Sky Record & Store Up To 500 Hours With Sky Q + Control With Your Voice

9. Compare Sky Broadband & Sky Stream TV Prices

* Please note prices may change during the contract

Provider	Product Details	Average Speed*	Download Limit	Contract Period	Monthly Cost	More Info
Average Speed*: 61Mb, Download limit: Unlimited, £0 setup, 1st year cost £444, £37 per month, prices may change during contract*	Unlimited Sky Broadband Superfast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Streaming Box + Over 100 Sky TV Channels + All Of Netflix * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period	61Mb	Unlimited	24 months	Prices may change during contract £37.00* 1st year cost: £444.00 £0.00 setup	No Upfront Fee + Next Day Delivery + Includes Sky Streaming Box + Over 100 Sky TV Channels + All of Netflix Find out more at Sky Customise This Package By Adding TV Extras Like Disney+, Sky Sports, TNT Sports & Sky Cinema
Average Speed*: 145Mb, Download limit: Unlimited, £0 setup, 1st year cost £672, £56 per month, prices may change during contract*	Unlimited Sky Broadband Ultrafast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Streaming Box + Over 100 Sky TV Channels + All Of Netflix * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period	145Mb	Unlimited	24 months	Prices may change during contract £56.00* 1st year cost: £672.00 £0.00 setup	Next Day Delivery + Includes Sky Streaming Box + Over 100 Sky TV Channels + All of Netflix Find out more at Sky Customise This Package By Adding TV Extras Like Disney+, Sky Sports, TNT Sports & Sky Cinema
Average Speed*: 61Mb, Download limit: Unlimited, £0 setup, 1st year cost £540, £45 per month, prices may change during contract*	Unlimited Sky Broadband Superfast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Streaming Box + Over 100 Sky TV Channels + All Of Netflix + Sky Cinema * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period	61Mb	Unlimited	24 months	Prices may change during contract £45.00* 1st year cost: £540.00 £0.00 setup	No Upfront Fee + Next Day Delivery + Includes Sky Streaming Box + Over 100 Sky TV Channels + All of Netflix + Sky Cinema Find out more at Sky Customise This Package By Adding TV Extras Like Disney+, Sky Sports & TNT Sports
Average Speed*: 145Mb, Download limit: Unlimited, £0 setup, 1st year cost £780, £65 per month, prices may change during contract*	Unlimited Sky Broadband Ultrafast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Streaming Box + Over 100 Sky TV Channels + All Of Netflix + Sky Cinema * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period	145Mb	Unlimited	24 months	Prices may change during contract £65.00* 1st year cost: £780.00 £0.00 setup	Next Day Delivery + Includes Sky Streaming Box + Over 100 Sky TV Channels + All of Netflix + Sky Cinema Find out more at Sky Customise This Package By Adding TV Extras Like Disney+, Sky Sports & TNT Sports
Average Speed*: 61Mb, Download limit: Unlimited, £0 setup, 1st year cost £660, £55 per month, prices may change during contract*	Unlimited Sky Broadband Superfast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Streaming Box + Over 100 Sky TV Channels + All Of Netflix + Sky Sports * For 24 months. Includes Sky phone line rental. Pricing may change during this 18 month period	61Mb	Unlimited	24 months	Prices may change during contract £55.00* 1st year cost: £660.00 £0.00 setup	No Upfront Fee + Next Day Delivery + Includes Sky Streaming Box + Over 100 Sky TV Channels + All of Netflix + Sky Sports Find out more at Sky Customise This Package By Adding TV Extras Like Disney+, TNT Sports & Sky Cinema
Average Speed*: 145Mb, Download limit: Unlimited, £0 setup, 1st year cost £900, £75 per month, prices may change during contract*	Unlimited Sky Broadband Ultrafast + Sky Talk Pay As You Go Calls To UK Landlines + Sky Streaming Box + Over 100 Sky TV Channels + All Of Netflix + Sky Sports * For 24 months. Includes Sky phone line rental. Sky Talk uses your broadband connection to make calls. Pricing may change during this 18 month period	145Mb	Unlimited	24 months	Prices may change during contract £75.00* 1st year cost: £900.00 £0.00 setup	Next Day Delivery + Includes Sky Streaming Box + Over 100 Sky TV Channels + All of Netflix + Sky Sports Find out more at Sky Customise This Package By Adding TV Extras Like Disney+, TNT Sports & Sky Cinema

10. Sky Broadband & TV Product Details With Router Information

The Sky TV & Broadband Superfast Offer For £37 A Month Comprises:

Sky Broadband Superfast:

• Fibre broadband with average download speeds of 61Mb
• Unlimited monthly download usage allowance
• The new Sky Broadband Hub wireless router which has 8 antennae (my previous model had 5) that supply wider coverage around the home and thus, the best Wi-Fi performance possible. The Hub can connect up to 64 devices wirelessly at once and has 4 ethernet ports which is great for gamers as more devices can be plugged directly into the internet. The Hub is also VOIP enabled so I can make calls over the internet to friends and family. It really is an impressive bit of kit and for me, it looks more sleeker and stylish compared to the previous model
• FREE Sky Broadband Shield internet protection
• Sky Wi-Fi Hotspots - Access to thousands of WiFi hotspots around the country at no extra cost
• 24/7 technical support
• Add Sky Wi-Fi Max for an extra £6.50 a month. Sky Wi-Fi Max includes guaranteed Wi-Fi in every room, evening & weekend engineer visits at no extra cost, daily line checks and the Sky Broadband Buddy app so you can manage each screen in your home
• 24 month contract applies

Sky Talk:

• Sky Talk with pay as you go calls to UK landlines and mobiles
• Sky phone line rental

Sky TV, Netflix & Box Sets - Great Entertainment From Sky, Netflix & The Best Of Freeview:

• Over 40 great digital TV channels including Sky Documentaries, Sky Nature, Sky One, Sky Living, FOX and Sky Atlantic, more than 240 free to air channels to watch too, plus 500 Sky Box Sets & Netflix
• Watch on Sky Go, available wherever you have 3G/4G/5G or a Wi-Fi connection in the UK & Ireland, or download to watch later
• Use the Sky+ app to record remotely from selected mobile devices like the iPhone
• Brand new Catch-Up TV using the BBCiPlayer, Sky Player, ITV Hub and My5 on your TV
• Sky Stream box that plugs into your existing TV, no need for a satellite dish
• Sky Box Sets with plenty of Sky Originals to watch
• Customise your TV package by adding chargeable extras like Sky Cinema including Paramount+, Disney+, Sky Sports & TNT Sports

11. Installation & Setup

Ofcom's Comparing Service Quality Report (last published in May 2023), shows that the average number of days it takes Sky to deliver a broadband service (from order to delivery) is 14. This is the same as the industry average.

You'll receive a confirmation email from Sky once you've placed your broadband order. This provides a breakdown of your order and the expected activation date. Should you not have a suitable phone line, Sky will arrange for an Openreach engineer to install a new line before your service activation date. This may cause a slight delay depending on when an Openreach engineer is available. Either way, Sky will keep you informed of all the important dates, while you can also track the whole process online, which I found to be particularly helpful.

Your new Sky Broadband Hub wireless router should arrive on or just before your Sky activation date.

When the switch is complete and your Sky Broadband service is live, you'll receive a text message and/or email from Sky. Simply plug the Sky Broadband Hub into your phone socket (ideally your master phone socket for the best possible speed) and follow the setup instructions provided by Sky to get up and running. After this stage, I always check that my direct debit has been cancelled with my previous supplier and would recommend you do the same.

Over the next ten days or so, bear in mind that your broadband speeds may fluctuate as your phone line adjusts for the optimum connection.

12. Sky Broadband Customer Service Performance, Satisfaction, Support, Complaints & Phone Numbers

Sky Customer Service, Sky TV Support, Sky Broadband Support and Sky Talk Support is available via the Sky Helpline that is open Monday to Sunday, 8.30am to 11.30pm. The freephone number to contact is 0333 7591 018. Live chat is also available during these times. According to the Ofcom Comparing Customer Service Report 2022 (last published May 2023), the Sky Helpline call waiting time is on average 2 minutes 14 seconds, which is better than the industry average call waiting time of 2 minutes 37 seconds. To be honest, I expected Sky to be quicker than that, but on my test calls I was waiting around 2 minutes too!

The Sky website also has an impressive range of self-help guides, with Sky quoting that over 90% of the customers who use their online guides get the help they need before even having to get in touch via phone or chat.

As mentioned earlier in our review, Sky Broadband performs vey well with regards to customer complaints. According to the latest Ofcom Telecoms & Pay TV Complaints Report, published in January 2024 here, Sky had the fewest broadband complaints in the industry in Q3 2023 at just 5 complaints per 100,000 customers, compared to an average of 15 per 100,000.

Overrall customer satisfaction with Sky Broadband services was 82% in 2022 according to Ofcom's Comparing Customer Service Report 2023. This is the same as the industry average of 82%.

13. Questions & Answers

Question 1. Does Sky offer a cheaper social tariff for broadband?

Answer 1. Yes. Existing Sky customers who are on state benefits can apply for Sky's Broadband Basic package which has 36Mbps download speeds. It costs £20 a month and has no setup fees or early exit fees. There's more details on broadband for people on benefits here.

Question 2. What's the quickest way to contact Sky?

Answer 2. When I tested this, I found Sky's Web Chat service to be the quickest way to contact Sky. It took about a minute and a half to connect with an available agent and start the chat.

Question 3. Does Sky offer any short 1 month rolling broadband contracts?

Answer 3. I'm afraid not. The Sky Broadband minimum contract period is 24 months.

Question 4. How much will my Sky bill go up each year?

Answer 4. Sky increased its prices on average by 8.1% from the 1st of April 2023, which is less than some of its rivals who were increasing bills by up to 14.4%. I would expect Sky to do something similar this year aswell.

14. Our Final Verdict & Rating On Sky Broadband

Latest Sky Broadband Reviews & Ratings By Customers

If you're unsure as to some of the terms used on this page, please read our beginner's guide to broadband or our guide to switching supplier.

Important note

We are not Sky. We do not provide broadband, phone or TV connections ourselves. Should you have a problem with your Sky order or connection, we advise you to contact Sky directly.

We specialise in offering you independent advice, reviews and tools that should help you choose the right broadband provider and product for you. We provide this impartial service to you for free, whilst being paid a small commission from each ISP we generate a new customer for - so we are like an Independent Financial Advisor. You do not pay any extra for your chosen broadband product by signing up through this site.

About The Author, Steve Tattersall

Steve Tattersall is a broadband technology writer with 20 years experience within the Internet industry. Based in Hampshire, England, he founded the BBC recognised broadband information site, BroadbandInternetUk.com, in 2004 and is currently the Director Of Marketing & Operations. During this time he has helped thousands of people across the UK with their Internet requirements by compiling a comprehensive range of broadband information, comparison tools and guides, all delivered on BroadbandInternetUk.com. A graduate of Buckinghamshire New University (Brunel Business School) with a first class honours degree in Business, Steve has first hand experience of working for a broadband provider, having had a previous career at the broadband supplier NTL. Following its merger with rival Telewest, NTL is now known as Virgin Media, one of the UK's leading broadband, phone & TV providers. If you would like to contact Steve, please visit the contact us page or follow him on Twitter, LinkedIn and Quora. You can also find out more about BroadbandInternetUk.com on our about us page.

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