Post Office Broadband Review 2021 - Is The Post Office Any Good?
Review article by Steve Tattersall, last updated 03 February 2021
Final Rating: 4 out of 5 
While the Post Office is well known for services like travel money and postage stamps, it is perhaps less well known for its range of home phone and broadband packages. Read on to find out more about these and how they stack up. Then, if you like, you can start your Post Office Broadband order from this page.
In this review: 1. Key highlights 2. Broadband speeds 3. Broadband deals 4. Post Office Fibre Vs TalkTalk Fibre & Plusnet Fibre 5. Post Office home phone review 6. Package & router details 7. Installation & setup 8. Customer service 9. Our final verdict
1. Key Highlights
- Average speeds: ADSL 11Mbps, Fibre 38Mbps, Fibre Plus 67Mbps
- Deals from: £17p/m for ADSL, £24p/m for Fibre, £28p/m for Fibre Plus
- Limited time offers: No upfront setup fees, 6 months FREE weekend calls (opt-in required), 6 months FREE F-Secure SAFE - an award-winning Internet Security suite for all devices
- No mid-contract broadband price rises
- Customer broadband complaints Q3 2020: 13 complaints per 100,000 customers, versus an industry average of 15 (Source: Latest Ofcom Telecoms & Pay TV Complaints Report Q3 2020, published 2nd February 2021)
- Straight-forward ordering & switching: Place your Post Office Broadband order online in 5 minutes, plus if you're with BT, TalkTalk, EE or Plusnet, the Post Office will handle the switchover for you and cancel the contract with your current provider
2. Post Office Broadband Speeds
The Post Office broadband speeds of 11Mbps for ADSL, 38Mbps for Fibre and 67Mbps for Fibre Plus are average download speeds that are available to at least 50% of Post Office Broadband customers at peak times (8pm-10pm, 7 days a week). These speeds are on a par with the average speeds of other major broadband providers, excluding the cable supplier Virgin Media. Unlike some providers, the Post Office will not slow your broadband speed down at peak times.
It's worth noting that the actual download speeds you will receive from the Post Office may be influenced by a variety of factors both inside and outside your home, like home wiring, electrical interference, the quality of the line and your home's distance from the exchange. The Post Office will give you a more accurate estimation of the download speed you will receive before you sign up online with them.
3. Compare Post Office Broadband Deals
The new Post Office Fibre Broadband deals including phone line rental start from just £24 a month for average peak time download speeds of 38Mbps. This price is fixed for the duration of the 12 month contract. A FREE Wi-Fi router, FREE UK support and 6 months FREE F-Secure SAFE online protection is also included. Find out more at the postoffice.co.uk or compare Post Office packages below.
| Provider | Package Details | Average Speed* | Download Limit | Contract Period | Costs | More Info |
|---|---|---|---|---|---|---|
 Average Speed*: 11Mb, Download limit: Unlimited, £0 setup, 1st year cost £204, £17* |
Post Office Broadband + FREE Calls To Other Post Office Home Phone Customers * Includes Post Office phone line rental. Price after contract ends is £30p/m |
11Mb | Unlimited | 12 months |
Monthly cost £17.00*
1st year cost: £204.00 £0.00 setup |
No Upfront Fee + 6 Months FREE Weekend Calls Find out more at the Post Office website FREE UK Support + 6 Months FREE F-Secure SAFE |
|
Average Speed*: 38Mb, Download limit: Unlimited, £0 setup, 1st year cost £288, £24* |
Post Office Fibre Broadband + FREE Calls To Other Post Office Home Phone Customers * Includes Post Office phone line rental. Price after contract ends is £37p/m |
38Mb | Unlimited | 12 months |
Monthly cost £24.00*
1st year cost: £288.00 £0.00 setup |
No Upfront Fee + 6 Months FREE Weekend Calls Find out more at the Post Office website FREE UK Support + 6 Months FREE F-Secure SAFE |
|
Average Speed*: 67Mb, Download limit: Unlimited, £0 setup, 1st year cost £336, £28* |
Post Office Fibre Broadband Plus + FREE Calls To Other Post Office Home Phone Customers * Includes Post Office phone line rental. Price after contract ends is £42p/m |
67Mb | Unlimited | 12 months |
Monthly cost £28.00*
1st year cost: £336.00 £0.00 setup |
No Upfront Fee + 6 Months FREE Weekend Calls Find out more at the Post Office website FREE UK Support + 6 Months FREE F-Secure SAFE |
4. Compare Post Office Fibre Versus TalkTalk Fibre & Plusnet Fibre
Use the table below to compare Post Office Fibre Broadband speeds and prices versus similar fibre packages from its close rivals TalkTalk and Plusnet. To compare with other providers, please use our fibre broadband checker.
| Provider | Package Details | Average Speed* | Download Limit | Contract Period | Costs | More Info |
|---|---|---|---|---|---|---|
|
Average Speed*: 38Mb, Download limit: Unlimited, £0 setup, 1st year cost £288, £24* |
Post Office Fibre Broadband + FREE Calls To Other Post Office Home Phone Customers * Includes Post Office phone line rental. Price after contract ends is £37p/m |
38Mb | Unlimited | 12 months |
Monthly cost £24.00*
1st year cost: £288.00 £0.00 setup |
No Upfront Fee + 6 Months FREE Weekend Calls Find out more at the Post Office website FREE UK Support + 6 Months FREE F-Secure SAFE |
 Average speed*: 38Mb, Download limit: Unlimited, £0.00 setup, 1st year cost £252, £21 per month* |
 TalkTalk Fibre 35 Broadband *Fixed cost for 18 months. Includes TalkTalk monthly phone line rental cost |
38Mb | Unlimited | 18 months |
Monthly cost £21.00*
1st year cost: £252.00 £0.00 setup |
Industry Leading Security & Privacy Features 30-Day Great Connection Guarantee + NEW Wi-Fi Hub + No Setup Fee |
 Average speed*: 36Mb, Download limit: Unlimited, £0.00 setup, 1st year cost £263.88, £21.99* per month |
 Plusnet Unlimited Fibre Broadband *For 18 months. Includes line rental. Annual price increase applies |
36Mb | Unlimited | 18 months |
Monthly cost £21.99*
1st year cost: £263.88 £0.00 setup |
Online Security & Parental Controls Included No Activation Fee To Pay + £50 Reward Card To Spend |
5. Post Office Home Phone Review
Post Office home phone line rental is included in the pricing of all Post Office broadband packages. Calls made using your home phone to other Post Office Home Phone customers are included at no extra cost. Calls to other numbers are charged on a pay as you use basis in accordance with Post Office call rates, which are some of the lowest call rates around. If you don't make any calls from a landline phone, you can choose to block any outgoing calls (Call Barring) and take full control of your monthly spend. You will still be able to make emergency calls to 999.
If you make frequent calls from your landline phone, it is likely to be more cost effective to add a Post Office calling plan to your broadband package. There's various options available, with weekend calls to UK landlines costing £2 a month, evening & weekend calls to UK landlines at £5 a month and anytime calls to UK landlines at £7 per month. Plans covering calls to UK Mobiles and International numbers are also available from £3 a month.
6. Post Office Broadband Packages & Router Details
The Post Office offer three broadband and phone packages with prices starting from £17 a month for average peak time speeds of 11Mb, phone line rental and FREE calls to other Post Office Home Phone customers. We've picked out two of packages below and provided more detail:
Post Office Broadband (ADSL Copper) With FREE Calls To Other Post Office Home Phone Customers
What You Get:
- Average peak time download speeds of 11Mb
- Unlimited monthly download usage allowance
- The FREE standard wireless router supplied has a built in robust SPI Firewall to help protect your home network from intruders and is pre-configured with the highest level of wireless security as standard
- The standard wireless router also has dual wireless 'n' antennas enabling the Wi-Fi to reach those hard to cover areas in your home
- 6 months FREE F-Secure SAFE Internet security with anti-spam, anti-virus and parental controls for all devices
- FREE UK customer support and technical help
- Post Office home phone line rental included
- Calls to other Post Office Home Phone customers included at no extra cost
- Add a home phone calling plan to your broadband package at any time (weekend calls to UK landlines £2p/m, evening & weekend calls to UK landlines £4p/m, anytime calls to UK landlines £6p/m). Plans covering calls to UK Mobiles and International numbers are also available
- 12 month contract applies, with 18 and 24 month contract options also available
- Cost is £17 per month, fixed for 12 months. Price after contract period ends is £30 a month. 6 months FREE weekend calls available (opt-in required)
- No setup cost applies unless a new line is installed (cost is £30)
- Please click here for further information at the postoffice.co.uk
Post Office Fibre Broadband With FREE Calls To Other Post Office Home Phone Customers
What You Get:
- Average peak time download speeds of 38Mb
- Unlimited monthly download usage allowance
- The FREE Fibre Wi-Fi router supplied is three times faster than their standard router. It also has a built in robust SPI Firewall to help protect your home network from intruders and is pre-configured with the highest level of wireless security as standard
- The Fibre Wi-Fi router uses 802.11ac wireless technology so you can stay superfast throughout your home
- 6 months FREE F-Secure SAFE Internet security with anti-spam, anti-virus and parental controls for all devices
- FREE UK customer support and technical help
- Post Office home phone line rental included
- Calls to other Post Office Home Phone customers included at no extra cost
- Add a home phone calling plan to your fibre package at any time (weekend calls to UK landlines £2p/m, evening & weekend calls to UK landlines £5p/m, anytime calls to UK landlines £7p/m). Plans covering calls to UK Mobiles and International numbers are also available
- 12 month contract applies, with 18 and 24 month contract options also available
- Cost is £24 per month fixed for 12 months. Price after contract period ends is £37 a month. 6 months FREE weekend calls available (opt-in required)
- No setup cost applies. A one-off £60 fee does apply if a new line is required and installed
- Please click here for further information at the postoffice.co.uk
7. Installation & Setup
If you're switching to Post Office Broadband from another provider that uses the Openreach network (for example, BT, Sky, TalkTalk, Plusnet, EE and many more), the Post Office will handle the entire changeover process for you and contact your existing provider.
After you've ordered Post Office phone and broadband you'll receive in the post a Welcome Pack, a wireless router, your account information and your switchover date. On this date, plug in the Post Office wireless router, follow their quick start guide and you should be good to go. No engineer visit is necessary unless you need a new phone line installed or re-connected for which charges apply (£30 for their ADSL package and £60 for their Fibre packages).
Please bear in mind that your broadband speed will fluctuate during the first 10 days of service as it optimises to find the most stable broadband speeds for your phone line.
8. Post Office Broadband Customer Service, Support & Phone Numbers
The Post Office Broadband and Home Phone Support teams can be contacted free from a landline on 0800 092 0514. They can also be contacted from a mobile by calling 0345 600 3210. The support teams are available from 8am to 8pm Monday to Saturday and from 9am to 6pm on Sunday. Depending upon the severity of the broadband problem, customers may also be able to log in to their online account and raise a problem ticket.
According to Ofcom's latest Comparing Service Quality Report (last published August 2020), customers contacting Post Office Broadband Support had an average call waiting time of 1 minute 12 seconds, compared to an industry average of 2 minutes 10 seconds.
In Ofcom's latest league table covering the complaints they receive about home broadband providers (published in February 2021, covering Q3 2020), the Post Office recorded 13 complaints per 100,000 customers. This performance is better than the industry average of 15 complaints per 100,000 customers and out-performs rivals like TalkTalk and Vodafone.
The Post Office has also signed up to Ofcom's new Fairness For Customer Commitments programme which helps ensure customers are always treated fairly by their provider - whether they are signing up to a new deal, trying to fix a problem or switching to a new company. All of the UK's biggest broadband providers have now signed up to the commitments which is the latest step in Ofcom's Fairness For Customers Programme. This includes money back for customers when things go wrong and covers delays with the start of a new service, missed appointments by engineers and delayed repairs following loss of service.
9. Our Final Verdict On Broadband From The Post Office
| Post Office Broadband Review - Final Comments And Rating |
|---|
| Final Rating - 4 out of 5 |
|
The Post Office broadband and home phone packages are worthy of serious consideration. Though relatively basic in nature and without a digital TV bundle option, the packages represent good value for money and are backed up by reasonable customer service. There's a range of contract periods available and flexible payment options, including paying at your local Post Office. All in all these are good packages with decent speeds. Prices are also fixed for the duration of the contract period, so there's no mid-contract price hikes to worry about. New customers can now get Post Office Fibre Broadband with phone line rental from just £24 a month. 6 months FREE F-Secure SAFE Internet security for all devices is included. Please click here for further information at the postoffice.co.uk |
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If you're unsure as to some of the terms used on this page, please read our beginner's guide to broadband or our guide to switching supplier.
Important note
We are not the Post Office. We do not provide broadband or phone connections ourselves. Should you have a problem with your Post Office order or connection, we advise you to contact the Post Office directly at www.postoffice.co.uk.
We specialise in offering you independent advice, reviews and tools that should help you choose the right broadband provider and package for you. We provide this impartial service to you for free, whilst being paid a small commission from each ISP we generate a new customer for - so we are like an Independent Financial Advisor. You do not pay any extra for your chosen broadband package by signing up through this site.
About The Author, Steve Tattersall
Steve is a broadband technology writer and digital marketing consultant based in Hampshire (England). He founded the BBC recognised broadband information site BroadbandInternetUk.com in 2004 and is Chief Editor. He has 16 years experience within the telecommunications industry, helping people across the UK with their Internet requirements via a comprehensive range of broadband information, advice and guidance, all delivered on BroadbandInternetUk.com. He was previously a telecoms executive at cable operator NTL, which merged with Telewest to form Virgin Media, one of the UK's leading broadband, phone & TV suppliers. To contact Steve, please visit the contact us page or follow him on Twitter.
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