Post Office Broadband

Post Office Broadband Review 2019 - Is The Post Office Any Good?

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Post Office Broadband Deals

Final Rating: 4 out of 5

While the Post Office is well known for services like travel money and postage stamps, it is perhaps less well known for its range of home phone and broadband packages. Read on to find out more about these and how they stack up. Then start your Post Office Broadband order from this page.

In this review: 1. Key highlights 2. Broadband speeds 3. Broadband deals 4. Package & router details 5. Installation & setup 6. Customer service 7. Our final verdict

1. Key Highlights

  • Average speeds: ADSL 11Mbps, Fibre 38Mbps, Fibre Plus 67Mbps
  • Deals from: £15.90p/m for ADSL, £24p/m for Fibre, £30p/m for Fibre Plus
  • Limited time offers: No upfront setup fees, 3 months FREE anytime calls to UK landlines, plus 1,000 minutes of anytime calls to 0845 and 0870 numbers
  • No mid-contract broadband price rises
  • Customer complaints Q4 2018: Only 9 complaints per 100,000 customers, far better than the industry average of 15 (Source: Ofcom April 2019)
  • Straight-forward ordering & switching: Place your Post Office Broadband order online in 5 minutes, plus if you're with BT, TalkTalk, EE or Plusnet, the Post Office will handle the switchover for you and cancel the contract with your current provider

2. Post Office Broadband Speeds

The Post Office broadband speeds of 11Mbps for ADSL, 38Mbps for Fibre and 67Mbps for Fibre Plus are average download speeds that are available to at least 50% of Post Office Broadband customers at peak times (8pm-10pm, 7 days a week). These speeds are on a par with the average speeds of other major broadband providers, excluding the cable supplier Virgin Media. Unlike some providers, the Post Office will not slow your broadband speed down at peak times.

It's worth noting that the actual download speeds you will receive from the Post Office may be influenced by a variety of factors both inside and outside your home, like home wiring, electrical interference, the quality of the line and your home's distance from the exchange. The Post Office will give you a more accurate estimation of the download speed you will receive before you sign up online with them.

3. Compare Post Office Broadband Deals

The new Post Office Broadband deals including phone line rental start from just £15.90 a month for average peak time download speeds of 11Mbps. This price is fixed for the duration of the 12 month contract. A FREE Wi-Fi router, FREE UK support and FREE Post Office SafeGuard online protection is also included. Find out more at the postoffice.co.uk or compare Post Office packages below.

Provider Package Details Average Speed* Download Limit Contract Period Costs More Info
Post Office Broadband + Weekend Calls

Average Speed*: 11Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £190.80,
£15.90*
4.5 Star Rating
Post Office Broadband + FREE Calls To Other Post Office Home Phone Customers
* Includes Post Office phone line rental. Price after contract ends is £30p/m
11Mb Unlimited 12 months Monthly cost £15.90* 1st year cost: £190.80
£0.00 setup
No Upfront Fee + 3 Months FREE Anytime Calls To UK Landlines

Place your order in 5 minutes - Start now >

FREE UK Support + No Price Rises During Contract
Post Office Fibre Broadband + Weekend Calls

Average Speed*: 38Mb,
Download limit: Unlimited,
£00 setup,
1st year cost £288,
£24*
4.5 Star Rating
Post Office Fibre Broadband + FREE Calls To Other Post Office Home Phone Customers
* Includes Post Office phone line rental. Price after contract ends is £37p/m
38Mb Unlimited 12 months Monthly cost £24.00* 1st year cost: £288.00
£0.00 setup
No Upfront Fee + 3 Months FREE Anytime Calls To UK Landlines

Place your order in 5 minutes - Start now >

FREE UK Support + No Price Rises During Contract
Post Office Fibre Broadband Plus + Weekend Calls

Average Speed*: 67Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £360,
£30*
4.5 Star Rating
Post Office Fibre Broadband Plus + FREE Calls To Other Post Office Home Phone Customers
* Includes Post Office phone line rental. Price after contract ends is £42p/m
67Mb Unlimited 12 months Monthly cost £30.00* 1st year cost: £360.00
£0.00 setup
No Upfront Fee + 3 Months FREE Anytime Calls To UK Landlines

Place your order in 5 minutes - Start now >

FREE UK Support + No Price Rises During Contract

4. Post Office Broadband Packages & Router Details

The Post Office offer three broadband and phone packages with prices starting from £15.90 a month for average peak time speeds of 11Mb, phone line rental and FREE calls to other Post Office Home Phone customers. We've picked out two of packages below and provided more detail:

Post Office Broadband (ADSL Copper) With FREE Calls To Other Post Office Home Phone Customers

What You Get:

  • Average peak time download speeds of 11Mb
  • Unlimited monthly download usage allowance
  • The FREE standard wireless router supplied has a built in robust SPI Firewall to help protect your home network from intruders and is pre-configured with the highest level of wireless security as standard
  • The standard wireless router also has dual wireless 'n' antennas enabling the Wi-Fi to reach those hard to cover areas in your home
  • FREE PC security with anti-spam, anti-virus and parental controls
  • FREE UK customer support and technical help
  • Post Office home phone line rental included
  • Calls to other Post Office Home Phone customers included at no extra cost
  • Add a home phone calling plan to your broadband package at any time (weekend calls to UK landlines £2p/m, evening & weekend calls to UK landlines £4p/m, anytime calls to UK landlines £6p/m). Plans covering calls to UK Mobiles and International numbers are also available
  • UPDATE: 3 months FREE anytime calls to UK landlines is currently included, plus 1,000 minutes to 0870 and 0845 numbers
  • 12 month contract applies, with 18 and 24 month contract options also available
  • Cost is £15.90 per month, fixed for 12 months. Price after contract period ends is £30 a month
  • No setup cost applies unless a new line is installed (cost is £30)
  • Please click here for further information at the postoffice.co.uk

Post Office Fibre Broadband With FREE Calls To Other Post Office Home Phone Customers

What You Get:

  • Average peak time download speeds of 38Mb
  • Unlimited monthly download usage allowance
  • The FREE Fibre Wi-Fi router supplied is three times faster than their standard router. It also has a built in robust SPI Firewall to help protect your home network from intruders and is pre-configured with the highest level of wireless security as standard
  • The Fibre Wi-Fi router uses 802.11ac wireless technology so you can stay superfast throughout your home
  • FREE PC security (Post Office SafeGuard) with anti-spam, anti-virus and parental controls
  • FREE UK customer support and technical help
  • Post Office home phone line rental included
  • Calls to other Post Office Home Phone customers included at no extra cost
  • Add a home phone calling plan to your fibre package at any time (weekend calls to UK landlines £2p/m, evening & weekend calls to UK landlines £4p/m, anytime calls to UK landlines £6p/m). Plans covering calls to UK Mobiles and International numbers are also available
  • UPDATE: 3 months FREE anytime calls to UK landlines is currently included, plus 1,000 minutes to 0870 and 0845 numbers
  • 12 month contract applies, with 18 and 24 month contract options also available
  • £24 per month fixed for 12 months. Price after contract period ends is £37 a month
  • No setup cost applies. A one-off £60 fee does apply if a new line is required and installed
  • Please click here for further information at the postoffice.co.uk

5. Installation & Setup

If you're switching to Post Office Broadband from another provider that uses the Openreach network (for example, BT, Sky, TalkTalk, Plusnet, EE and many more), the Post Office will handle the entire changeover process for you and contact your existing provider.

After you've ordered Post Office phone and broadband you'll receive in the post a Welcome Pack, a wireless router, your account information and your switchover date. On this date, plug in the Post Office wireless router, follow their quick start guide and you should be good to go. No engineer visit is necessary unless you need a new phone line installed or re-connected for which charges apply (£30 for their ADSL package and £60 for their Fibre packages).

Please bear in mind that your broadband speed will fluctuate during the first 10 days of service as it optimises to find the most stable broadband speeds for your phone line.

6. Post Office Broadband Customer Service, Support & Phone Numbers

The Post Office Broadband and Home Phone Support teams can be contacted free from a landline on 0800 092 0514. They can also be contacted from a mobile by calling 0345 600 3210. The support teams are available from 8am to 8pm Monday to Saturday and from 9am to 6pm on Sunday. Depending upon the severity of the broadband problem, customers may also be able to log in to their online account and raise a problem ticket.

According to Ofcom's latest Comparing Service Quality Report (published April 2019), customers contacting Post Office Broadband Support had an average call waiting time of 34 seconds, compared to an industry average of 1 minute 37 seconds.

In Ofcom's latest league table covering the complaints they receive about home broadband providers (published in April 2019, covering Q4 2018), the Post Office recorded 9 complaints per 100,000 customers. This performance is better than the industry average of 15 complaints per 100,000 customers and pushes the Post Office ahead of its budget rivals, Plusnet and TalkTalk.

The Post Office has yet to join Ofcom's Fairness For Customers scheme (launched 1st of April 2019) where broadband customers are automatically compensated by their provider when things go wrong. This covers delays with the start of a new service, missed appointments by engineers and delayed repairs following loss of service. BT, Sky, TalkTalk, Virgin Media and Zen Internet are already live with the scheme, while Hyperoptic and Vodafone will start paying automatic compensation later this year. EE and Plusnet have also committed to the new scheme.

7. Our Final Verdict On Broadband From The Post Office

Post Office Broadband Review - Final Comments And Rating
Final Rating - 4 out of 5
The Post Office broadband and home phone packages are worthy of serious consideration. Though relatively basic in nature and without a digital TV bundle option, the packages represent good value for money and are backed up by above average customer service. There's a range of contract periods available and flexible payment options, including paying at your local Post Office. All in all these are good packages with decent speeds. Prices are also fixed for the duration of the contract period, so there's no mid-contract price hikes to worry about.

New customers can now get Post Office Broadband with phone line rental from just £15.90 a month. 3 months FREE anytime calls to UK landlines are also included. Please click here for further information at the postoffice.co.uk

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If you're unsure as to some of the terms used on this page, please read our beginner's guide to broadband or our guide to switching supplier.

Important note

We are not the Post Office. We do not provide broadband or phone connections ourselves. Should you have a problem with your Post Office order or connection, we advise you to contact the Post Office directly at www.postoffice.co.uk.

We specialise in offering you independent advice, reviews and tools that should help you choose the right broadband provider and package for you. We provide this impartial service to you for free, whilst being paid a small commission from each ISP we generate a new customer for - so we are like an Independent Financial Advisor. You do not pay any extra for your chosen broadband package by signing up through this site.

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