Plusnet Mobile SIM Only Deals

Plusnet Broadband Review 2023 - Is Plusnet Any Good?

Review article by , last updated

Plusnet

Final Rating: 4 out of 5 4 Star Rating

In this review: 1. Introduction 2. Plusnet Broadband - At a glance 3. Plusnet Broadband speed performance 4. Plusnet Broadband prices 5. Comparable services: Plusnet Fibre Vs TalkTalk Fibre & NOW Fibre 6. Plusnet home phone review 7. Plusnet package & router details 8. Switching, installation & setup 9. Plusnet customer service performance 10. Our final verdict & rating on Plusnet

1. Introduction

Plusnet is part of BT Group's Consumer Division. Based in Yorkshire, the company has been providing good value, nationwide broadband, phone and mobile services to UK homes and businesses for 25 years. Plusnet is proud of its Yorskhire roots and believes in offering straight-forward, reliable broadband, phone and mobile products that do what they say - and all back up with great customer service. In this review, we look beyond what Plusnet say themselves and give you the low-down on things like actual Plusnet broadband speeds and customer service performance. By helping you understand how their services really stack up, you can then decide whether Plusnet is the right broadband provider for you. If you like, you can even start your Plusnet order from this page.

2. Plusnet Broadband - At a glance

  • Average speeds: ADSL Broadband 10Mbps, Fibre 36Mbps, Fibre Extra 66Mbps, Full Fibre 74 74Mbps (limited UK coverage, see below), Full Fibre 145 145Mbps (limited UK coverage), Full Fibre 500 500Mbps (limited UK coverage)
  • Plusnet Full Fibre review: Like other internet service providers, Plusnet uses the growing Openreach full fibre broadband network that currently reaches around 9 million UK homes. The rollout is expected to reach 26 million UK homes by 2026
  • Plusnet Broadband prices: £23.99p/m for Fibre, £25.99p/m for Fibre Extra, £25.99p/m for Full Fibre 74, £29.99p/m for Full Fibre 145 + £70 Reward Card to spend & £39.99p/m for Full Fibre 500 + £70 Reward Card to spend. No line rental and no voice service is provided with the Plusnet Full Fibre products
  • Standard features included: The Plusnet Hub 2 router, its most reliable router to date, online security & parental controls, UK-based customer service 7 days a week, FREE calls to Plusnet Support, account reviews and end of contract reminders to keep you on the best deal
  • Plusnet Mobile SALE: Get a 5GB SIMO plan for £8p/m, 15GB for £10p/m or 30GB for £12p/m. All on a 30-day rolling contract. Receive an extra 2GB's of data if you're an existing Plusnet Broadband customer. Find out more at Plus.net/mobile
  • Plusnet Broadband customer complaints Q3 2022: 13 complaints per 100,000 customers, that's slightly higher than the industry average of 11 per 100,000, but less than rivals TalkTalk, Virgin Media & Shell Energy (Source: Latest Ofcom Telecoms & Pay TV Complaints Report, published 26th January 2023)
  • Plusnet Broadband customer satisfaction 2021: 79% satisfaction with overall Plusnet Broadband services, which is lower than the industry average of 83% (Source: Ofcom Comparing Customer Service Report 2021, published 18th May 2022)

3. Plusnet Broadband Speed Performance

The Plusnet broadband speeds detailed on this page are average download speeds as they are based on the speeds available to at least 50% of Plusnet Broadband customers at peak Internet traffic times (8pm-10pm). Your actual speed will be dependant on your location, phone line, wiring in your home, Wi-Fi connection and the time of day. Should you decide to switch to Plusnet, they will provide you with an estimate of the download speed you will receive at your home. This will be supplied to you prior to you completing your order.

As Plusnet uses the same Openreach ADSL and fibre broadband networks as its competitors (Sky, BT, EE, TalkTalk etc), its advertised average broadband speeds are pretty much the same as these other suppliers.

To understand how Plusnet's advertised broadband speeds compare to their real world average speeds, we've analysed Ofcom's latest UK Home Broadband Performance Chart Data. This data was collected in March 2022 and published by Ofcom in September 2022. The chart data shows that Plusnet's advertised average 36Mbps FTTC (fibre to the cabinet) speeds (Pluset Fibre) had a 24-hour average speed of 35.9Mbps with a 10 milliesecond latency/ping. Plusnet's 66Mbps FTTC speeds (Plusnet Fibre Extra) were 63.2Mbps with a 9.7ms latency/ping. There was no data available for any of Plusnet's full fibre products.

4. Compare Plusnet Broadband Prices

The Plusnet Unlimited Fibre Broadband Extra package with line rental is now just £25.99 a month for the duration of the 18 month contract in the Plusnet Broadband SALE. Find out more at Plus.net or compare all their broadband products below.

Provider Product Details Average Speed* Download Limit Contract Period Costs More Info
Plusnet Fibre Broadband

Average speed*: 36Mb,
Download limit: Unlimited,
£0.00 setup,
1st year cost £287.88,
£23.99* per month
4 Star Rating
Plusnet Unlimited Fibre Broadband
*For 18 months. Includes line rental. Annual price increase applies
36Mb Unlimited 18 months Monthly cost £23.99* 1st year cost: £287.88
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
Plusnet Full Fibre 74 Broadband

Average speed*: 74Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £311.88,
£25.99*
4 Star Rating
Plusnet Unlimited Full Fibre 74 Broadband
* For 24 months. No voice service. No line rental to pay. Annual price increase applies
74Mb Unlimited 24 months Monthly cost £25.99* 1st year cost: £311.88
£0.00 setup
Online Security & Parental Controls Included

Limited availability - Check your area at Plusnet

No Activation Fee To Pay + Hub 2 Wi-Fi Router
Plusnet Unlimited Fibre Extra Broadband

Average speed*: 66Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £311.88,
£25.99*
4 Star Rating
Plusnet Unlimited Fibre Extra Broadband
* For 18 months. Includes line rental. Annual price increase applies
66Mb Unlimited 18 months Monthly cost £25.99* 1st year cost: £311.88
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
Plusnet Fibre Broadband

Average speed*: 36Mb,
Download limit: Unlimited,
£0.00 setup,
1st year cost £356.40,
£29.70* per month
4 Star Rating
Plusnet Unlimited Fibre Broadband + Evening & Weekend Calls To UK Landlines & UK Mobiles
*For 18 months. Includes line rental. Annual price increase applies
36Mb Unlimited 18 months Monthly cost £29.70* 1st year cost: £356.40
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
Plusnet Full Fibre 145 Broadband

Average speed*: 145Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £359.88,
£29.99*
4 Star Rating
Plusnet Unlimited Full Fibre 145 Broadband
* For 24 months. No voice service. No line rental to pay. Annual price increase applies
145Mb Unlimited 24 months Monthly cost £29.99* 1st year cost: £359.88
£0.00 setup
Online Security & Parental Controls Included

Limited availability - Check your area at Plusnet

No Activation Fee To Pay + Hub 2 Wi-Fi Router + £70 Reward Card To Spend
Plusnet Unlimited Fibre Extra Broadband

Average speed*: 66Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £380.40,
£31.70*
4 Star Rating
Plusnet Unlimited Fibre Extra Broadband + Evening & Weekend Calls To UK Landlines & UK Mobiles
* For 18 months. Includes line rental. Annual price increase applies
66Mb Unlimited 18 months Monthly cost £31.70* 1st year cost: £380.40
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
Plusnet Fibre Broadband

Average speed*: 36Mb,
Download limit: Unlimited,
£0.00 setup,
1st year cost £411.24
£34.27* per month
4 Star Rating
Plusnet Unlimited Fibre Broadband + Anytime Calls To UK Landlines & UK Mobiles
*For 18 months. Includes line rental. Annual price increase applies
36Mb Unlimited 18 months Monthly cost £34.27* 1st year cost: £411.24
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
Plusnet Unlimited Fibre Extra Broadband

Average speed*: 66Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £435.24,
£36.27*
4 Star Rating
Plusnet Unlimited Fibre Extra Broadband + Anytime Calls To UK Landlines & UK Mobiles
* For 18 months. Includes line rental. Annual price increase applies
66Mb Unlimited 18 months Monthly cost £36.27* 1st year cost: £435.24
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
Plusnet Full Fibre 500 Broadband

Average speed*: 500Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £479.88,
£39.99*
4 Star Rating
Plusnet Unlimited Full Fibre 500 Broadband
* For 24 months. No voice service. No line rental to pay. Annual price increase applies
500Mb Unlimited 24 months Monthly cost £39.99* 1st year cost: £479.88
£0.00 setup
Online Security & Parental Controls Included

Limited availability - Check your area at Plusnet

No Activation Fee To Pay + Hub 2 Wi-Fi Router + £70 Reward Card To Spend

5. Comparable Services: Plusnet Fibre Versus TalkTalk Fibre & NOW Fibre

How does the Plusnet Fibre Extra product fair against similar offerings from competitors like TalkTalk and NOW Broadband? Take a look at the table below or use our fibre checker to compare Plusnet with other internet service providers.

Provider Product Details Average Speed* Download Limit Contract Period Costs More Info
Plusnet Unlimited Fibre Extra Broadband

Average speed*: 66Mb,
Download limit: Unlimited,
£0 setup,
1st year cost £311.88,
£25.99*
4 Star Rating
Plusnet Unlimited Fibre Extra Broadband
* For 18 months. Includes line rental. Annual price increase applies
66Mb Unlimited 18 months Monthly cost £25.99* 1st year cost: £311.88
£0.00 setup
Online Security & Parental Controls Included

Find out more at Plusnet

No Activation Fee To Pay
TalkTalk Fibre 65 Broadband

Average speed*: 67Mb,
Download limit: Unlimited,
£0 P&P,
1st year cost £324,
£27 per month*
3.5 Star Rating
TalkTalk Fibre 65 Broadband
*For 18 months. Includes TalkTalk monthly phone line rental cost. Annual price increase applies
67Mb Unlimited 18 months Monthly cost £27.00* 1st year cost: £324.00
£0.00 P&P
Industry Leading Security & Privacy Features

No Setup Fee + 30-Day Great Connection Guarantee + NEW Wi-Fi Hub
NOW Super Fibre

Average speed*: 63Mb,
Download limit: Unlimited,
£5 delivery,
1st year cost £269,
£22*
4 Star Rating
NOW Super Fibre Broadband + Pay As You Use Calls To UK Landlines
* p/m for 12 months. Includes phone line rental. Prices may change during this period
63Mb Unlimited 12 months Monthly cost £22.00* 1st year cost: £269.00
£5.00 delivery
No Setup Fee

Add The NOW Entertainment Membership For £9.99p/m, Sky Cinema For £5.99p/m Or Sky Sports For £26p/m

6. Plusnet Home Phone Review

Plusnet offer four home phone calling plans to choose from. To start with, you can simply just pay for the calls you make in accordance with their tariff. Free calls to other Plusnet numbers and to Plusnet Support are included.

At £5.71 a month, the Plusnet Evening & Weekend UK & Mobile calls plan enables you to catch up between 7pm and 7am on weekdays and anytime at the weekends. This plan also includes 1,000 minutes of evening and weekend calls to UK mobiles, while there's also free calls anytime to Plusnet Support and other Plusnet numbers.

Perfect for any time you fancy a chat, the Plusnet Unlimited UK & Mobiles calls plan does just that for £10.28 a month. The plan also includes 2,000 call minutes to UK mobiles, calls to 0845 and 0870 numbers, plus calls to other Plusnet numbers and Plusnet Support.

If you're an overseas caller, the Plusnet Anytime International calls plan (at £10.28p/m) provides 300 anytime minutes to top international destinations, together with unlimited calls to UK landlines. Also included is calls to 0845 & 0870 numbers, Plusnet Support and other Plusnet numbers. Users can added Mobile Minutes for an extra £3 a month.

Plusnet's Full Fibre products do not include a landline or voice service, which means customers can simply use their mobile phone to make calls.

7. Plusnet Broadband Package & Router Details

Plusnet offers six broadband products with fibre prices starting from £23.99 a month for average download speeds of 36Mb. Plusnet phone line rental is included in that price, while pay as you use calls to UK landlines and mobiles will be an extra dependant upon your home phone usage. We've detailed Plusnet's Fibre Extra package below which has average 66Mbps download speeds:

In Detail: The Plusnet Fibre Extra Package

  • Average 66Mb download speeds
  • Average 18Mb upload speeds
  • Unlimited download usage allowance
  • The Plusnet Hub 2 wireless router, its most reliable router to date and essentially a Plusnet branded version of BT's award-winning Smart Hub 2 router. The Plusnet Hub 2 consists of 4 gigabit network ports, 7 antennas and the latest Wi-Fi tech, like SmartScan, to provide a stronger Wi-Fi connection around the home. It's easy to set up, can power multiple Wi-Fi devices and is built for optimum speed and reliability, supporting both the 802.11b/g/n and Wave 2 802.11ac Wi-Fi standards
  • Comprehensive online security, known as Plusnet SafeGuard, which offers Anti-Virus and Anti-Malware protection, plus Parental Controls. Customers can pay extra for Plusnet Protect, a comprehensive security package, powered by Norton, that provides the latest protection from online threats
  • Award-winning customer service available around the clock
  • Access to Plusnet technical support available either online or free to call
  • 18 month contract
  • No activation fees or setup charges
  • £25.99 per month. Plusent phone line rental included
  • Please click here for further information at plus.net

8. Switching, Installation & Setup

If you have an active Openreach (BT) phone line and socket at your home (perhaps you're a BT, EE, TalkTalk, Sky or NOW customer), switching to Plusnet Broadband should take a maximum of 14 days as there's no need for an engineer to visit your house. This is a little bit longer than the industry average of 12 days according to Ofcom's Comparing Service Quality Report (last published in May 2022).

Once you've completed your online order at the Plus.net website, the Plusnet switching team will handle the whole process for you, liaising with your current provider and notifying you of your Plusnet activation date. Simply plug the supplied Plusnet Hub 2 Wi-Fi router into your master phone socket when you receive a 'service live' message (text or email) from Plusnet on the activation date and follow the setup instructions in the Plusnet Welcome Pack and email.

If you don't have an active Openreach (BT) phone line and socket at your home (perhaps it's inactive or you're a Virgin Media customer), Plusnet will send an engineer to install one. This can take an additional 5 days on top of the 14 day switching period mentioned above.

Note, if you're switching from a non Openreach provider, like Virgin Media, you'll need to contact them yourself as soon as you receive an activation date from Plusnet. Usually, Virgin Media require a 30-day notice period. Try to arrange to end your service with them on the day your Plusnet service goes live, though some customers do prefer to leave a buffer of a few days.

Finally, be aware that it's quite normal for your new broadband speeds to vary in the first few weeks following changing your supplier. This happens as the service optimises to locate the most reliable speeds for your phone line.

9. Plusnet Broadband Customer Service Performance, Satisfaction, Support, Complaints & Phone Numbers

Whatever you need help with, Plusnet's award-winning Customer Support team is available 7 days a week, from 8am to 8pm on the phone number 0800 432 0200. According to Ofcom, average call waiting times for Plusnet are 2 minutes, 7 seconds, which is quicker than the industry average of 2 minutes 16 seconds.

Plusnet also has a comprehensive range of online help guides covering pretty much all aspects and issues that may arise with your broadband, phone, email, mobile, BT Sport and your Account with Plusnet.

If you're unable to find the answer to your question or problem in the online help guides, please take a look at the Plusnet Community forum and ask a question. There's plenty of forum members on hand to provider assistance.

Plusnet's commitment to customer support is filtering through positively to key performance metrics, like their customer complaint levels. In Ofcom's latest Telecoms & Pay TV Complaints Report, published in January 2023, Plusnet generated 13 complaints per 100,000 broadband customers for the period Q3 2022. This is lower than Plusnet's competitors; TalkTalk, Shell Energy & Virgin Media and only just above the the industry average of 11 complaints per 100,000 customers (Source: Latest Ofcom Telecoms & Pay TV Complaints Report, published 26th January 2023)

Looking at overall customer satisfaction with Plusnet Broadband services, Ofcom's 2021 Comparing Customer Service report, published in May 2022, shows Plusnet scoring 79%. This is higher than industry rivals TalkTalk, Virgin Media and Vodafone, but slightly lower than the industry average of 83%. Overall satisfaction for Plusnet's landline customer service stood at 83%, the highest in the industry. See Ofcom's Comparing Customer Service Report 2021 for more information.

10. Our Final Verdict & Rating On Plusnet Broadband

Plusnet Broadband Review - Our Final Comment And Rating
Final Rating - 4 out of 5
Plusnet is a good choice for those people seeking good value, no frills, broadband. Their packages are straight-forward and easy to understand, but not as feature rich as some of the other providers. For example, there's no Complete Wi-Fi options & guarantees or Cloud storage. However, they do offer a range of home phone calling plans that seem well received and some good deals on SIM-only.

Their actual broadband speeds are in-line with what they advertise and their customer service performance is better than many of their competitors, but still a little below the top performers in the industry like EE and Sky.

Overall, given the current climate of rising household bills, Plusnet represents a good value for money option for those looking to reduce their outgoings, but maintain a good level of service.

Latest Plusnet Broadband Reviews & Ratings By Customers

If you're unsure as to some of the terms used on this page, please read our beginner's guide to broadband or our guide to switching supplier.

Important Note - Please Read

We work with Plusnet and their agencies as an affiliate partner. We are not Plusnet itself. We do not provide broadband, phone or TV connections ourselves. Should you have a problem with your Plusnet order or connection, we advise you to contact Plusnet directly.

We specialise in offering you independent advice, reviews and comparison tools that should help you choose the right broadband provider and package for you. We provide this impartial service to you for free, whilst being paid a small commission from each ISP we generate a new customer for - so we are like an Independent Financial Advisor. You do not pay any extra for your chosen broadband package by signing up through this site.

About The Author, Steve Tattersall

Steve Tattersall Steve is a broadband technology writer and digital marketing consultant based in Hampshire (England). He founded the BBC recognised broadband information site BroadbandInternetUk.com in 2004 and is Chief Editor. He has 17 years experience within the telecommunications industry, helping people across the UK with their Internet requirements via a comprehensive range of broadband information, comparison tools and self-help guides, all delivered on BroadbandInternetUk.com. A graduate of Buckinghamshire New University, Steve's background is in Marketing, E-Business, M-Commerce and Online Sales & Marketing. He was previously a telecoms executive at cable operator NTL, which merged with Telewest to form Virgin Media, one of the UK's leading broadband, phone & TV suppliers. In addition to operating this website, Steve has worked as a digital marketing consultant and has skills & interests in SEO, Content Marketing & Affiliate Marketing. To contact Steve, please visit the contact us page or follow him on Twitter.

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