by Steve Tattersall, 15 February 2019
If your contract with your existing broadband supplier is coming to an end, or you've received 30 days notice of an impending price rise from your supplier, switching to a different provider represents a great opportunity to choose a better package that saves you money and also fulfils your requirements for speed and download usage limits.
Our guide to changing your broadband provider offers an easy 5-step approach to switching supplier.
Is It Easy To Change Broadband Provider?
Switching broadband provider is now an easier process following Ofcom's decision back in June 2015 to introduce a 'one-touch' process that places the responsibility for the broadband or landline switch entirely in the hands of the company to which the customer is moving to.
Known as the 'gaining provider led' switching process, it applies to those customers who's broadband provider uses the Openreach telecommunications network. The good news is that over 200 broadband suppliers currently use the Openreach network, including the likes of BT, Sky, TalkTalk, Plusnet, EE and many more.
Virgin Media is not on the above list as it runs its own cable network. If you are switching to or from Virgin Media, it will be up to you to co-ordinate the start time of your new broadband service with the end of your old one. In this instance, it may be wise to arrange a slight timing overlap.
Here's Our 5-Step Approach To Switching Supplier:
This 5-step approach applies to those customers where their existing and new broadband supplier both use the Openreach network as described above.
Step 1 - Check Your Current Providers Terms and Conditions
Read through the cancellation policy and find out any cancellation charges that may apply. If you're still in a 12 or 18 month contract, you may find the cancellation charge outweighs the benefit of switching supplier.
Step 2 - Find A New Broadband Deal
Use our BBC recognised broadband search & comparison tools to find a provider and package that best suits your needs
Step 3 - Order Online
Choose the deal you want on our website & and then click through to the provider's website to place your order online
Step 4 - Your Broadband Service Should Be Transferred In Two Weeks
Upon ordering online, you'll receive an order confirmation email with the estimated date for the transfer of service to your new supplier. Then, upon delivery, simply plug in the new wireless router supplied by your new provider and follow the set up instructions in their 'Welcome Pack'.
Step 5 - Check Your Account With Your Previous Provider Has Been Cancelled
Once your connected with your new provider, make sure the account with your old supplier has been cancelled so no further monthly payments are taken. It may also be worth cancelling any old direct debits or standing orders.
Please note that it can take up to 10 days for your new provider to find the most stable broadband speeds for your line. Therefore, you may find your connection unsettled during this initial period of time.
Start looking for a new broadband deal with our broadband search & comparison tools.