BT Broadband

BT Broadband Review 2020 - Is BT Worth Switching To?

Review article by , last updated

BT TV Big Sport

Final Rating: 5 out of 5 5 Star Rating

BT, part of the BT Group, is the UK's number one broadband and phone supplier with over 9.3 million customers. Around 1.9 million customers bundle BT Broadband, phone and TV together to make generous savings, while there are also approxiamately 500,000 BT Mobile customers. With its number one position and 'best-known' status in the industry, we take an in-depth look at its broadband, phone and TV packages to understand costs, actual speeds and customer service performance. Learn all about BT Broadband with our review and then you can decide whether a BT Broadband deal (with or without BT TV) is right for you. If you like, you can also start your BT order from this page.

In this review: 1. Key highlights 2. Broadband speeds 3. Broadband deals 4. BT Fibre Vs Sky Fibre & Virgin Media 5. BT home phone review 6. BT TV review 7. Broadband, phone & TV deals 8. Package & router details 9. Installation & setup 10. Customer service 11. Our final verdict

1. Key Highlights

  • Average speeds: Broadband 10Mbps, Fibre Essential 36Mbps, Fibre 1 50Mbps, Fibre 2 67Mbps, Full Fibre 100Mbps, Full Fibre 500Mbps, Full Fibre 900Mbps
  • BT Full Fibre Review: BT's Full Fibre rollout (via Openreach), with top average speeds of 900Mbps, covers around 13% of UK homes (3.5 million homes). BT Full Fibre prices start from £39.99 a month. You can use the BT Full Fibre Checker here.
  • BT SALE, prices from: £24.99p/m for Fibre Essential, £27.99p/m for Fibre 1, £29.99p/m for Fibre 2 + FREE £100 BT Reward Card to go shopping with, £39.99p/m for Full Fibre 100Mbps, £49.99p/m for Full Fibre 500Mbps, £59.99p/m for Full Fibre 900Mbps, from £41.99p/m for BT Fibre 2 and TV packages, plus enjoy the 2020/21 Premier League football season with either 3 months FREE on the Sport TV package containing BT Sport (save £45) or 6 months HALF PRICE on the BIG Sport TV package containing BT Sport and Sky Sports (save £120)
  • FREE Broadband Extras: The BT Smart Hub with all fibre plans - The UK's most powerful wireless router, BT Virus Protect with McAfee - Safeguard up to 15 of your devices from viruses, phishing & other online attacks, BT Parental Controls - Stay in control of what your family can access online, BT Cloud - 1000GB of online storage for your important photos & files, pay an extra £10p/m for BT Complete Wi-Fi & get BT's clever Wi-Fi Discs to extend your BT Smart Hub's signal to every corner of your home (BT Complete Wi-Fi offers the UK's fastest Wi-Fi guarantee or your money back)
  • Broadband customer complaints Q1 2020: 12 complaints per 100,000 customers, (lower than rivals Vodafone, Plusnet, TalkTalk & Virgin Media) and in-line with the industry average of 12 per 100,000 (Source: Latest Ofcom Telecoms & Pay TV Complaints Report, published 4th September 2020)
  • Customer satisfaction 2019: 86% satisfaction with overrall BT Broadband services, which is slightly higher than the industry average of 85% (Source: Ofcom Comparing Service Quality 2019, published 21st August 2020)

2. BT Broadband Speeds

The BT broadband speeds listed on this page and site (namely Broadband 10Mbps, Fibre Essential 36Mbps, Fibre 1 50Mbps, Fibre 2 67Mbps) are average download speeds based on the speed available to at least 50% of BT Broadband customers at peak time (8pm-10pm). The actual speed you receive will depend on your location, phone line, internal home wiring, Wi-Fi connection and time of day. BT will inform you of the likely download speed you will receive at your property prior to you placing your online order.

Like Sky, TalkTalk, Plusnet and EE, BT uses the ADSL and fibre broadband network built and maintained by Openreach, which is part of the wider BT Group. Therefore, BT's speeds are similar to the average speeds of these other providers, but slower than Virgin Media, which uses its own fibre network and technology (expect to pay more for Virgin Broadband speeds).

So, how does BT's advertised download speeds compare to their real world speeds? The Ofcom annual UK Home Broadband Performance Report 2019 (measurement period November 2019, published in May 2020) reveals that BT's advertised 10Mbps speeds had an average peak-time download speed of 7.4-10.4Mbps, its 36Mbps speeds (Fibre Essential) were 27.7-37.6Mbps, its 50Mbps speeds (Fibre 1) were 36.1-54.7Mbps and its 67Mbps speeds (Fibre 2) were 55.1-73.1Mbps. We will update this section with the real world speeds of BT's full Fibre 100Mbps, 500Mbps and 900Mbps FTTP (Fibre to the premises) packages when the data becomes available. It's worth noting though that BT's previously marketed 145Mbps and 300Mbps full fibre (FTTP) packages were found to have real world average peak-time speeds of 142.4-146.2Mbps and 297-300.6Mbps respectively.

3. Compare BT Broadband Deals - Offers End 26th September 2020

In the latest BT sale, BT Fibre broadband deals including BT phone line rental, start from £24.99 a month and include extras like BT Cloud storage, BT Internet Security and BT Parental Controls. Order the BT fibre 2 package at BT.com by the 26th of September 2020 and receive a FREE £100 BT Reward Card to go shopping with.

Provider Package Details Average Speed* Download Limit Contract Period Costs More Info
BT Broadband + Weekend Calls

Average speed*: 10Mb,
Download limit: Unlimited,
£19.99 setup,
1st year cost £319.87,
£24.99* per month
5 Star Rating
BT Broadband + Weekend Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
10Mb Unlimited 24 months Monthly cost £24.99* 1st year cost: £319.87
£19.99 setup
Add BT TV From £12p/m

Find out more at BT

Includes BT Virus Protect With McAfee
Fibre Essential Plus Pay As You Go Calls

Average speed*: 36Mb,
Download limit: Unlimited,
£19.99 setup,
1st year cost £319.87,
£24.99*
5 Star Rating
BT Fibre Essential + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
36Mb Unlimited 24 months Monthly cost £24.99* 1st year cost: £319.87
£19.99 setup
Add BT TV From £12p/m

Find out more at BT

Includes BT Virus Protect With McAfee
BT Fibre 1 Plus Pay As You Go Calls

Average speed*: 50Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £345.87,
£27.99*
5 Star Rating
BT Fibre 1 + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
50Mb Unlimited 24 months Monthly cost £27.99* 1st year cost: £345.87
£9.99 setup
Add BT TV From £12p/m

Most Popular - Find out more at BT

Includes BT Virus Protect With McAfee
BT Fibre 2 + Pay As You Go Calls To UK Landlines

Average speed*: 67Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £369.87,
£29.99* per month
5 Star Rating
BT Fibre 2 + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
67Mb Unlimited 24 months Monthly cost £29.99* 1st year cost: £369.87
£9.99 setup
Add BT TV From £12p/m

Find out more at BT

FREE £100 BT Reward Card To Go Shopping With
BT Full Fibre 100 + Pay As You Go Calls To UK Landlines

Average speed*: 100Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £489.87,
£39.99* per month
5 Star Rating
BT Full Fibre 100 + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
100Mb Unlimited 24 months Monthly cost £39.99* 1st year cost: £489.87
£9.99 setup
Add BT TV From £12p/m

Limited availability - Check your area now

30Mbps Upload Speed
BT Full Fibre 500 + Pay As You Go Calls To UK Landlines

Average speed*: 500Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £609.87,
£49.99* per month
5 Star Rating
BT Full Fibre 500 + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
500Mb Unlimited 24 months Monthly cost £49.99* 1st year cost: £609.87
£9.99 setup
Add BT TV From £12p/m

Limited availability - Check your area now

73Mbps Upload Speed
BT Full Fibre 900 + Pay As You Go Calls To UK Landlines

Average speed*: 900Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £729.87,
£59.99* per month
5 Star Rating
BT Full Fibre 900 + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
900Mb Unlimited 24 months Monthly cost £59.99* 1st year cost: £729.87
£9.99 setup
Add BT TV From £12p/m

Limited availability - Check your area now

110Mbps Upload Speed

4. Compare BT Fibre Versus Sky Fibre & Virgin Media Fibre

How does BT Superfast Fibre stack up against its main competitors Sky and Virgin Media? Take a look at the table below to see how BT Superfast Fibre speeds and prices compare with similar fibre packages from Sky and Virgin Media. Use our fibre broadband checker to compare BT with other suppliers.

Provider Package Details Average Speed* Download Limit Contract Period Costs More Info
BT Fibre Essential Plus Pay As You Go Calls

Average speed*: 50Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £345.87,
£27.99*
5 Star Rating
BT Fibre 1 + Pay As You Go Calls To UK Landlines & Mobiles
*For 24 months. Includes BT phone line rental
50Mb Unlimited 24 months Monthly cost £27.99* 1st year cost: £345.87
£9.99 setup
Add BT TV From £12p/m

Most Popular - Find out more at BT

Includes BT Virus Protect With McAfee
Unlimited Sky Broadband Superfast For New Customers

Average Speed*: 59Mb,
Download limit: Unlimited,
£9.95 setup,
1st year cost £309.95,
£25.00*
4.5 Star Rating
Unlimited Sky Broadband Superfast + Unlimited Sky WiFi + Sky Talk Pay As You Go Calls To UK Landlines & Mobiles
* For 18 months. Includes Sky phone line rental. Pricing may change during this 18 month period
59Mb Unlimited 18 months Monthly cost £25.00* 1st year cost: £309.95
£9.95 setup
FREE McAfee Internet Security Trial

Add Sky Broadband Boost With Guaranteed Wi-Fi In Every Room For £5p/m Extra
Virgin Broadband Size M + Virgin Phone Size M + FREE TV & TiVo Box

Average speed*: 54Mb,
Download limit: Unlimited,
£35 setup,
1st year cost £371,
£28*
4.5 Star Rating
Virgin Media M50 Fibre Broadband + Weekend Calls To UK Landlines & Mobiles
* For 12 months. Includes Virgin Media phone line rental
54Mb Unlimited 12 months Monthly cost £28.00* 1st year cost: £371.00
£35.00 setup
14-Day Money Back Guarantee

Now With Intelligent WiFi To Automatically Sort WiFi Issues

5. BT Home Phone Review

BT offers a range of simple, flexible home phone calling plans to suit the way you chat, plus some useful home phone features, like Call Protect, which is free to use and can protect you from unwanted calls.

To start with, all BT Broadband packages include home phone line rental as standard, together with pay as you go calls to UK landlines - which is ideal if you don't really use your home phone to make calls. Any calls that you do make will be charged in accordance with BT's latest call rate tariffs which can be found on their website.

If you make regular UK calls on your landline, BT's home phone calling plans are a good choice as there's no rules around the times (e.g evening and weekend) you can make the calls. This means you can talk whenever you want, without the worry. For £7 a month, you can get 700 minutes to make calls to any UK landline number or UK mobile, day or night. A 30 day rolling contract applies, so they're flexible too if your needs change. If 700 minutes a month is not enough, there is an option to add Unlimited Minutes for £15 a month.

Phoning abroad? If you have friends or family living abroad, you can stay in contact cheaply by adding one of BT's international call plan add-ons. For example, Friends and Family International is just £2.02 a month and gives you discounted call rates to 236 international destinations. Alternatively, for £8.61 a month, International Freedom gives you 600 minutes of inclusive calls to BT's most popular international destinations.

Other BT home phone call features that can be added to your calling plan (some are chargeable) include BT 1571 Voicemail, Call Diversion, Three-Way Calls and Caller Display.

6. BT TV Review - With Sky Channels From NOW TV

BT TV is BT's flexible digital TV service which offers 5 core channel packs; Entertainment, Big Entertainment, Sport, Big Sport and VIP - all of which, though available on 24 month contracts, can be changed each month. The Entertainment channel pack, currently £12 a month, includes the BT 4K recordable TV box, all 80 Freeview TV & radio channels, the NOW TV Entertainment Pass with 20 premium channels including Sky Atlantic, Sky One, Discovery & Comedy Central, over 300 Box Sets on demand from NOW TV, plus catch-up TV (with a unique scrollback EPG) using the BBC iPlayer, ITV Hub, All4 & My5. Other channel packs, featuring the likes of BT Sport, Sky Sports and Sky Cinema, can be added and changed on a monthly basis.

Existing BT customers and many switching Sky and Virgin Media TV customers are using the BT TV Entertainment pack (which includes Freeview) to save money on their digital TV bills as the monthly subscription is just £12 a month. They then simply bolt on additional channel packs like Sport on a flexible monthly basis.

BT TV Big Entertainment Package - £22 A Month

New or existing BT Fibre Broadband customers also have the option of adding the BT TV Big Entertainment pack to their BT Fibre Broadband online order. With the BT TV Big Entertainment package, the following is provided:

  • The 500GB BT TV 4K recordable set top box worth £299 (pause, rewind & record live TV)
  • Over 80 Freeview TV and radio channels, including 15 HD channels
  • The NOW TV Entertainment Pass with 20 premium TV channels including Sky Atlantic, Sky One, Discovery and Comedy Central
  • Over 300 Box Sets on demand from NOW TV
  • All the Sky Cinema channels, plus over 1,000 movies on demand from NOW TV
  • Catch Up TV (with unique scrollback EPG) using the BBC iPlayer, ITV Hub, All4 and My5
  • Add other channel packs like Sport (all 4 BT Sport channels and Box Nation for £15p/m) or Big Sport (all 11 Sky Sports channels and all 4 BT Sport channels and Box Nation for £40 a month)
  • TV Everywhere app enabling you to watch the TV channels you have subscribed to on your mobile, tablet or laptop

Whether you're a new or existing BT Broadband customer, the new BT TV channel packs are a flexible, affordable way to enjoy must-have TV and in most cases are cheaper than similar Virgin Media and Sky packages.

7. Compare BT Broadband, Phone & TV Deals - Offers End 26th September 2020

Provider Package Details Average Speed* Download Limit Contract Period Costs More Info
BT Sport, BT Fibre 2 + Pay As You Go Calls

Average speed*: 67Mb,
Download limit: Unlimited,
£29.99 setup,
1st year cost £524.87,
£29.99* per month
5 Star Rating
BT Fibre 2 + Pay As You Go Calls To UK Landlines & Mobiles + Sport TV Package (BT 4K TV Box With Pause, Rewind & Record, Over 80 Freeview Channels (15 In HD), The AMC Channel, All 4 BT Sport Channels With 52 Live Premier League Matches & Every Single Champions League Game + Box Nation
*For 3 months, £44.99p/m after. Includes BT phone line rental
67Mb Unlimited 24 months Monthly cost £29.99* 1st year cost: £524.87
£29.99 setup
Includes 3 Months FREE BT Sport (Save £45) + FREE £100 BT Reward Card To Go Shopping With

Find out more at BT

Add Other Channel Packs Including & Sky Sports & Sky Cinema
TV Entertainment, BT Fibre 2 + Pay As You Go Calls

Average speed*: 67Mb,
Download limit: Unlimited,
£29.99 setup,
1st year cost £533.87,
£41.99* per month
5 Star Rating
BT Fibre 2 + Pay As You Go Calls To UK Landlines & Mobiles + TV Entertainment Package (BT 4K TV Box With Pause, Rewind & Record, Over 80 Freeview Channels (15 In HD), The NOW TV Entertainment Pass With 20 Premium TV Channels Like Sky Atlantic, Sky One, Discovery & Comedy Central Plus Over 300 Box Sets On Demand From NOW TV)
*For 24 months. Includes BT phone line rental
67Mb Unlimited 24 months Monthly cost £41.99* 1st year cost: £533.87
£29.99 setup
Includes Sky Atlantic & Sky One + 300 Box Sets + FREE £100 BT Reward Card To Go Shopping With

Find out more at BT

Add Other Channel Packs Including BT Sport, Sky Sports & Sky Cinema
Big TV Entertainment, BT Fibre 1 + Pay As You Go Calls

Average speed*: 50Mb,
Download limit: Unlimited,
£29.99 setup,
1st year cost £629.87,
£49.99* per month
5 Star Rating
BT Fibre 1 + Pay As You Go Calls To UK Landlines & Mobiles + Big TV Entertainment Package (BT 4K TV Box With Pause, Rewind & Record, Over 80 Freeview Channels (15 In HD), The NOW TV Entertainment Pass With 20 Premium TV Channels Like Sky Atlantic, Sky One, Discovery & Comedy Central, Over 300 Box Sets On Demand From NOW TV, All Sky Cinema Channels Plus Over 1,000 Movies On Demand From NOW TV)
*For 24 months. Includes BT phone line rental
50Mb Unlimited 24 months Monthly cost £49.99* 1st year cost: £629.87
£29.99 setup
Includes Sky Atlantic, Sky One & All Sky Cinema Channels

Find out more at BT

Add Other Channel Packs Including BT Sport & Sky Sports
Big Sport, BT Fibre 2 + Pay As You Go Calls

Average speed*: 67Mb,
Download limit: Unlimited,
£9.99 setup,
1st year cost £729.87,
£49.99* per month
5 Star Rating
BT Fibre 2 + Pay As You Go Calls To UK Landlines & Mobiles + Big Sport TV Package (BT 4K TV Box With Pause, Rewind & Record, Over 80 Freeview Channels (15 In HD), The AMC Channel, All 4 BT Sport Channels With 52 Live Premier League Matches & Every Single Champions League Game + All 11 Sky Sports Channels From NOW TV With 128 Live Premier League Matches, F1, Golf Majors & More
*For 6 months, £69.99p/m after. Includes BT phone line rental
67Mb Unlimited 24 months Monthly cost £49.99* 1st year cost: £729.87
£9.99 setup
6 Months HALF PRICE BT Sport & Sky Sports (Save £120) + FREE £100 BT Reward Card + FREE Activation

Find out more at BT

Add Other Channel Packs Including Sky Cinema
VIP TV, BT Fibre 1 + Pay As You Go Calls

Average speed*: 50Mb,
Download limit: Unlimited,
£29.99 setup,
1st year cost £1085.87,
£87.99* per month
5 Star Rating
BT Fibre 1 + Pay As You Go Calls To UK Landlines & Mobiles + VIP TV Package (BT 4K TV Box With Pause, Rewind & Record, Over 80 Freeview Channels (15 In HD), The NOW TV Entertainment Pass With 20 Premium HD TV Channels Like Sky Atlantic, Sky One, Discovery & Comedy Central, Over 300 Box Sets On Demand From NOW TV, All Sky Cinema HD Channels Plus Over 1,000 Movies On Demand From NOW TV, All 11 Sky Sports HD Channels From NOW TV, All 4 BT Sport HD Channels & Box Nation)
*For 24 months. Includes BT phone line rental
50Mb Unlimited 24 months Monthly cost £87.99* 1st year cost: £1085.87
£29.99 setup
Includes Sky Atlantic HD, Sky One HD, All Sky Cinema HD Channels & All 11 Sky Sports HD Channels

Find out more at BT

Includes All 4 BT Sport HD Channels

8. BT Broadband Package & Router Details

BT Fibre uses BT's hybrid fibre optic and last mile copper broadband network to deliver the Internet at impressive speeds. The fibre sends and retrieves data down a glass network at the speed of light which produces a faster, smoother online experience resulting in the Internet in an instant. BT Fibre is great for households where many people are online at the same time or if you're downloading and uploading heavy files. Prices start from just £27.99 a month for average download speeds of 50Mbps. BT phone line rental is included within that price.

In Detail: The BT Fibre 1 Package

  • Average 50Mb download speeds
  • Average 9.5Mb upload speeds
  • Unlimited download usage allowance
  • FREE access to over 5 million BT Wi-Fi hotspots across the UK (the UK's largest Wi-Fi network). Simply download the BT Wi-Fi app from your favourite app store and it will connect you to a Wi-Fi hotspot whenever you are in range
  • 1,000GB of FREE BT Cloud online storage to back up your important documents and precious photos - which can be easily accessed from anywhere on any device
  • The original BT Smart Hub, the UK's most powerful Wi-Fi router compared to broadband routers from other large broadband suppliers. Awarded 'Which? Best Buy'status, the BT Smart Hub is an attractive looking router containing 4 gigabit network ports and 7 antennas which are specifically positioned to maximise Wi-Fi performance around the home. The Hub is packed with the latest and best Wi-Fi technology supporting both the 802.11b/g/n and Wave 2 802.11ac standards which means it works well with both old and new Wi-Fi devices. Other smart features include 'Smart San' where the Hub continually scans its performance and also the network, re-booting where necessary. With 'Smart Channel Selection' your devices will also auto-connect to the fastest Wi-Fi channel and frequency available. If you buy or upgrade to a BT fibre package with Complete Wi-Fi, or a BT fibre package with Halo 2, you'll qualify for the new BT Smart Hub 2. This router has Wi-Fi controls available via the BT app where you can quickly pause/unpause the Internet and manage the screen time of family members
  • Comprehensive FREE online security tools, including BT Virus Protect with McAfee, offering protection for up to 15 devices from phishing, viruses and other online attacks. There's also BT Parental Controls enabling you to control what your family can access online by setting filters for inappropriate content
  • Access to the BT SmartTalk app enabling customers to save money on expensive calls from their mobiles
  • FREE 24/7 technical support either online or over the phone - more details further below in section 10
  • 24 month contract
  • £0 activation fee and £9.99 router delivery charge
  • £27.99 per month including BT phone line rental
  • Please click here for further information at bt.com

9. Installation & Setup

If you're new to BT, BT will usually get your broadband up and running within 2 weeks of you placing your online order. If you have an active BT/Openreach phone line and socket at your address, then an Openreach engineer visit will not be required. BT will handle the whole switch-over process for you and liaise with your current provider so you don't have to. You can then simply plug the BT Smart Hub into your phone socket once you receive a 'service live' text or email from BT on the activation date. Setup instructions are provided by BT as standard and are particularly useful if you've chosen BT Complete Wi-Fi with Wi-Fi discs and/or BT TV.

If you don't have a BT phone line already installed, or perhaps are switching from a cable service like Virgin Media, then an Openreach engineer visit will be required to install or re-connect a BT phone line. Depending upon the availability of an engineer, this can sometimes mean the 2 week period quoted above takes a little longer. If you are a Virgin Media customer switching to BT, please remember to cancel your Virgin Media service yourself and arrange a suitable end of service date that's close to your BT activation date.

You can easily follow the status of your BT broadband order and check your activation date by tracking your order online at BT.com, or via the My BT app.

Please note that on the day of service activation, BT may switch on your broadband at any time up to midnight. Your broadband speeds may also vary during the first 2 weeks as they optimise to find the most stable speeds for your phone line.

10. BT Broadband Customer Service, Satisfaction, Support, Complaints & Phone Numbers

If you need help or technical support with BT Broadband, Mobile, Landline, TV & Sport, or have a question/complaint with regards to your account and billing, moving home or email, there's a number of ways you can contact BT. You can free phone the BT Customer Service number on 0800 800 150 (all BT's call centres are now based in the UK), use BT's live web chat service, read articles in their comprehensive online knowledge base and use self-help diagnosis & repair tools.

BT's vibrant online community is also worth visting. Every week thousands of customers solve an issue by visiting the BT Community. BT's friendly forum experts are also on hand to help you with the problems or queries you have about BT's products and services.

Looking at BT Broadband customer complaint levels, Ofcom's latest Telecoms & Pay TV Complaints Report, published in September 2020, revealed 12 complaints per 100,000 BT Broadband customers for the period Q1 2020. This is lower than BT's competitors Vodafone, Plusnet, TalkTalk & Virgin Media and the same as the industry average of 12 complaints per 100,000 customers.

Overrall customer satisfaction with BT Broadband services lies at 86% according to Ofcom's 2019 Comparing Service Quality report, published in August 2020. This is slightly higher than the industry average of 85%.

11. Our Final Verdict On BT Broadband

BT Broadband Review - Our Final Comment And Rating
Final Rating - 5 out of 5
In our opinion, BT still leads the way with its innovative range of quality, feature rich, copper & fibre broadband packages. Their entry-level fibre broadband package, combined with BT phone line rental, is fairly priced for the average 36Mbps download speeds, suite of security software, top notch router, future proof technology and support that you will receive - plus all their packages have unlimited monthly download usage allowances.

If you're in the market for a bundle, its worth noting that in the BT SALE you can get unlimited BT Fibre 1 50Mbps speeds, phone line rental and pay as you go calls for just £27.99 a month for the duration of the 24 month contract. This may be a little more than some of its competitors packages, but it provides excellent value for money. You can also add BT's flexible Entertainment TV Pack to your online order for an affordable £12 a month, which works out cheaper than similar offerings from Sky and Virgin Media.

BT's TV Entertainment package includes the BT 4K recordable set top box and over 80 Freeview TV and radio channels with 15 in HD. 20 premium TV channels like Sky Atlantic and Sky One are included as part of the NOW TV Entertainment Pass together with 300 Box Sets from NOW TV. There's a unique Catch-Up TV service covering around 10,000 shows on the BBC, ITV, Channel 4 and Channel 5 which enables you to literally scroll back the Electronic Programme Guide (EPG) and watch the programmes you have missed over the last 7 days. You can pay for the additional TV you want to watch by adding other channel packs like Sport.

Don't forget with BT Broadband you'll also qualify for unlimited free Wi-Fi minutes meaning you can enjoy wireless broadband access at 5 million hotspots across the country (e.g at hotels, coffee houses, airports) using your laptop, netbook or other wi-fi enabled device like a smartphone, PS4 or tablet (e.g Apple iPad). There's also plenty of free online storage available with the BT Cloud.

Latest BT Broadband Reviews & Ratings By Customers

If you're unsure as to some of the terms used on this page, please read our beginner's guide to broadband or our guide to switching supplier.

Important Note - Please Read

We are not BT. We do not provide broadband, phone or TV connections ourselves. Should you have a problem with your BT order or connection, we advise you to contact BT directly.

We specialise in offering you independent advice, reviews and comparison tools that should help you choose the right broadband provider and package for you. We provide this impartial service to you for free, whilst being paid a small commission from each ISP we generate a new customer for - so we are like an Independent Financial Advisor. You do not pay any extra for your chosen broadband package by signing up through this site.

About The Author, Steve Tattersall

Steve is a broadband technology writer and digital marketing consultant based in Hampshire (England). He founded the BBC recognised broadband information site BroadbandInternetUk.com in 2004 and is Chief Editor. He has 16 years experience within the telecommunications industry, helping people across the UK with their Internet requirements via a comprehensive range of broadband information, advice and guidance, all delivered on BroadbandInternetUk.com. He was previously a telecoms executive at cable operator NTL, which merged with Telewest to form Virgin Media, one of the UK's leading broadband, phone & TV suppliers. To contact Steve, please visit the contact us page or follow him on Twitter.
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