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Articles on the topic : Talk Talk Broadband
TalkTalk Broadband ‘Essentials’ Gets 24Mb Speeds
TalkTalk (talktalk.co.uk/switch) has boosted the broadband speeds in its ‘Essentials’ phone and broadband package to up to 24Mbps.
The move means new and existing customers will be able to enjoy broadband speeds potentially up to three times faster than the previous 8Mbps headline speeds.
There’s no change to the £6.99 a month price for the ‘Essentials’ package, which offers free broadband connection (saving £30), a 40GB download usage allowance, plus unlimited evening & weekend phone calls to UK landlines.
TalkTalk has also made a significant change to its TalkTalk Pro Broadband package. Fom today the ISP will be removing P2P traffic shaping for all Pro customers.
TalkTalk Pro Broadband is designed for heavy downloaders and online gamers, so news of the ISP scrapping P2P traffic shaping will mean Pro customers will not see their broadband speeds slowed during times of peak demand.
Priced at £14.99 a month, the TalkTalk Pro Broadband package offers unlimited broadband speeds up to 24Mbps, a free wider range wireless ‘N’ router and anytime phone calls to UK landlines.
Both Essential and Pro packages also include free technical and customer support.
Readers can find out more at the talktalk.co.uk/switch website or at our review of the Talk Talk Broadband Essentials package.
TalkTalk Broadband Offers ‘We’ll Call You’ Service
TalkTalk (talktalk.co.uk) has launched a new free service called ‘We’ll Call You’ which offers their older customers, who live alone, with a weekly chat.
The weekly calls will be made by TalkTalk staff, with customers being able to talk about anything they fancy, ranging from the days news to the latest goings on in EastEnders or Coronation Street.
TalkTalk staff will also be able to look up information for their customers about local services and provide them with the details they require.
Commenting on the new free service, TalkTalk’s Communications Director Mark Schmid said: “We’re not trying to replace social services and charities but our research shows that the service we’re providing meets a need which is not currently being met”.
Schmid continued: “Knowing that there will be a phone call from a friendly, familiar voice at a fixed time each week and that you can talk to them about anything you like is something that a lot of people value”.
Schmid ended by saying: “We install communications equipment in millions of homes and our next generation network carries billions of bits of data every day, but for many people, the most important piece of communications ‘kit’ is a human voice. The ‘We’ll Call You’ service is designed to ensure everyone has someone to chat to at least once a week”.
The launch of the new service follows new findings that reveal the number of people aged over 65 who live alone in the UK has passed the 4 million milestone.
TalkTalk is the UK’s brighter phone and broadband company, offering up to 8Mb broadband and offpeak phone calls for as little as £6.49 a month.
The company confirmed it would never use its’ ‘We’ll Call You’ initiative to sell a TalkTalk product or service.
Those readers interested in setting up the free weekly chat service can call TalkTalk on 0203 417 1008 or visit the TalkTalk We’ll Call You website.
TalkTalk.co.uk Offers Free Dancing On Ice Votes
TalkTalk (talktalk.co.uk/freevotes) is offering every UK household 5 free votes for ITV’s Dancing On Ice show this weekend.
The promotional tie up with ITV means the 11 million viewers of the show can cast their votes for free, giving them the opportunity to challenge the judges and turn the leader-board upside down.
With voting usually costing 35p each, those households registering for 5 free votes can save themselves up to £2 – And get the whole family involved in the voting process.
Viewers can register for their 5 free Dancing On Ice votes at the talktalk.co.uk/freevotes website.
TalkTalk’s Communications Director, Mark Schmid said: “We are thrilled to have teamed up with ITV to be able to offer free votes not just to TalkTalk customers but everyone across the UK”.
Schmid continued, “It’s such a popular show and over 25 million households will be able to take part in the voting this weekend. Now there’s no reason to hold back and the whole family can show their support for their favourite performance by voting”.
Commenting on the news, Dancing on Ice’s 2008 runner up, Chris Fountain said: “Offering five free votes to viewers is a great way to get the whole family involved and really encourage the public to get voting”.
ITV’s Dancing On Ice is being shown every Friday and Sunday evening on ITV1 until the 28th March 2010.
TalkTalk is the biggest provider of broadband to UK homes. It’s popular broadband and home phone package known as the ‘Essentials’ costs just £6.99 a month and currently offers free connection – saving new customers a further £29.99.
TalkTalk’s Essentials package can be ordered online at the talktalk.co.uk website or by phoning TalkTalk on 0800 049 7865.
TalkTalk Broadband, TV & Phone Deals Planned
TalkTalk (talktalk.co.uk) are planning to add digital TV and mobile phone services to its existing range of broadband and home phone offerings as it looks to challenge the discounted bundle deals offered by the likes of Virgin Media, BT and Sky.
The plans, as revealed by Charles Dunstone to the Financial Times, mean TalkTalk may build upon the existing Tiscali TV platform and service it inherited as part of its acquisition of the Tiscali UK business last year.
TalkTalk is also involved in the BBC led Project Canvas that plans by the end of 2010 to launch an internet-connected digital TV set top box.
Commenting on the possibility of TalkTalk TV, Charles Dunstone, the Chief Executive of the Carphone Warehouse, TalkTalk’s parent company, said: “We need to be able to deliver TV to people, and we need a platform to do that. I think Canvas is a really interesting opportunity for us”.
TalkTalk is the UK’s second biggest broadband supplier with over 4.2 million customers. Its broadband network covers 75% of UK homes and offers broadband and home phone packages from as little as £6.99 a month.
Cross-selling new mobile phone and digital TV services to these customers would appear to make commercial sense as the home broadband market continues to mature.
Readers can find out further information on TalkTalk’s existing range of broadband and home phone packages at the talktalk.co.uk website or our Talk Talk Broadband review.
They can also phone TalkTalk on 0800 049 7865.
TalkTalk Wins Best Home Phone Provider Award
TalkTalk (talktalk.co.uk) has won the UK’s ‘Best Home Phone Provider’ award in the latest customer satisfaction survey conducted by Homephonechoices.
The phone and broadband supplier won seven out of the ten categories including ease of understanding bills and clarity of pricing.
Awards for quality of customer service were won by Sky, while niche supplier Primus Saver was voted best provider in the value for money category.
Commenting on TalkTalk’s success, a spokesperson said: “It really makes a difference when customers themselves have made it clear how happy they are with our services”.
He continued: “We’ve worked hard on making sure our home phone customers get the best possible service and value, and these results show our efforts are really paying off”.
TalkTalk’s home phone packages can be purchased on their own or as part of a bundle with broadband. Prices start from just £6.99 a month for evening and weekend phone calls plus up to 8Mbps wireless home broadband.
Readers can find further information on TalkTalk’s home phone and broadband packages at the talktalk.co.uk website or our TalkTalk Phone & Broadband review page.
TalkTalk Broadband Nets 36,000 New Customers
TalkTalk Broadband (talktalk.co.uk) added 36,000 net new broadband subscribers during the third financial quarter, boosting its total broadband customer base to 4.15 million.
The news comes in a trading update from parent company the Carphone Warehouse which also showed that TalkTalk’s revenues rose by 29% to £446 million during the quarter.
Commenting on the update, Charles Dunstone, the Carphone Warehouse Chief Executive Officer, said: “TalkTalk Group’s brand profile, value for money proposition, and customer service have continued to generate real momentum in the market”.
He continued: “We are now confident that our base at the end of the current financial year will be towards the top of our existing 4.1 million to 4.2 million guidance range. The Tiscali integration remains well on track to create a highly efficient platform for providing our customers with excellent value and service”.
TalkTalk is the UK’s second largest broadband supplier after BT. The company offers up to 8Mbps broadband plus evening and weekend phone calls (known as the ‘Essentials package’) for just £6.99 a month. Local anytime phone calls are also included.
Further information on TalkTalk’s Essentials package can be found at the talktalk.co.uk website or our Talk Talk Broadband review.
