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Articles on the topic : Orange Broadband

Orange Broadband Deals Get Exciting Refresh

Orange (orange.co.uk/broadband) has refreshed its range of home broadband packages and offered its mobile phone customers 3 months free broadband in the process.
From today, Orange Broadband will offer 3 core packages and one optional add on as it bids to simplify its range and remind its mobile phone customers that its home broadband and calls packages offer the best value in the UK.
The new core plans are called Simply Broadband, Broadband & Off Peak Calls and Broadband & Anytime Calls.
Existing Orange mobile phone customers need only pay £10 a month for Simply Broadband or Broadband & Anytime Calls while the Broadband & Offpeak Calls package is available for free for the first 3 months, followed by just £7.50 a month thereafter.
Non Orange mobile phone customers will need to pay an additional £5 a month for the plan of their choice.
Orange provide home broadband speeds up to 20Mbps with an unlimited usage allowance, meaning subscribers can download as much as they like subject to the company’s fair usage policy.
Customers signing up to one of Orange’s new deals will also receive a top of the range ‘n’ class wireless router, free online protection with McAfee Family Protection and 2 for 1 cinema tickets with Orange Wednesdays.
There’s also no broadband connection fee to pay, while Orange are promising to get new orders for broadband up and running within 10 working days.
Furthermore, if customers are not happy with their Orange Broadband within the first month, they can end their contract with no fees to pay.
Customers opting for a broadband and calls package also have the option of adding international phone calls to landlines in 30 countries for an extra £4 a month.
Interested readers can find out more at the orange.co.uk website or call Orange on 0800 072 4136.

Orange Broadband Free For 3 Months

Orange (orange.co.uk/broadband) is running a 3 months free offer on its Orange Home Broadband ‘Max’ package, saving customers £19.50.
In addition to unlimited wireless broadband speeds of up to 20Mbps, Orange Max, (usually priced at £6.50 a month), includes evening and weekend phone calls to UK landlines.
A free wireless router is also included within the package while the normal £30 broadband connection charge is currently being waived.
In order to qualify for the 3 months free offer, new customers must take an Orange pay monthly mobile phone plan or SIM with a minimum £15 a month tariff.
Existing Orange mobile phone customers fulfilling the above criteria will automatically qualify.
Those new customers wishing to switch to Orange Broadband Max but who do not wish to take an Orange mobile phone plan can simply pay £9.50 a month for the duration of the 18 month contract.
Interested readers can find out more at the orange.co.uk/broadband website or call Orange on 0800 072 4136.

Orange Broadband Offer Free Mother’s Day Voucher

Orange (orange.co.uk) are offering a free Mother’s Day voucher (not flowers) to celebrate Mother’s Day this Sunday the 14th March 2010.
New customers ordering and connecting any Orange phone or home or mobile broadband package by the 17th March can get a free beauty treatment voucher that Mum will love.
The ‘Orange BABTAC Treat Mum Beauty Voucher’ can be redeemed for one of two offers, either a mini beauty treatment, or two for the price of one on any beauty treatment.
Available at selected salons across the country, Mum’s will be able to choose from a range of indulgent treatments covering manicures, pedicures, facials, waxing and massages.
The voucher is valid until the 14th December 2010 with all treatments needing to be booked in advance quoting the reference: ‘BABTAC Treat Mum Beauty Voucher’.
It’s worth noting that as the free beauty treatment voucher arrives with the Orange product purchased, there’s no guarantee that it will arrive in time for Mother’s Day this Sunday.
Therefore, as a back up, we advise customers to order some Mothers Day Flowers online aswell.

Orange Revamps With FREE 20Mb Home Broadband

Orange (orange.co.uk) has launched a FREE 20Mb home broadband offer as part of an exciting revamp of its home broadband packages and price plans.
The download speeds of its four home broadband packages (including the new Ultra package) have been boosted from 8Mbps to up to 20Mbps, while download usage limits have been scrapped – though a fair usage policy applies.
Existing Orange mobile customers and those new customers opting for a home broadband and Orange pay montly mobile bundle are being offered the cheapest broadband prices with Orange Max now free for the first 3 months.
The Orange Max package provides unlimited download speeds up to 20Mpbs together with a free wireless router, plus evening and weekend phone calls to UK landlines. The price reverts to just £6.50 a month after the first 3 months.
Non Orange mobile customers can also benefit with broadband packages starting from just £7 a month for speeds up to 20Mbps.
The Director of Broadband and Home for Orange UK, Asif Aziz said: “We’re really pleased to be making download speeds of up to 20 Meg available as standard – regardless of the home broadband package a customer chooses”.

Aziz continues: “With these faster speeds, built around price plans which really do offer value for money, customers can make the most of the internet and enjoy a faster and more seamless experience when going online”.
Orange’s move to offer broadband speeds up to 20Mbps brings it in line with similar speed offerings from the likes of BT, BE, O2 and Virgin Media.
The speed boost and new price plans will be supported by a major multi-channel advertising campaign using the strap line ‘No More Speeding Fines’.
Readers can find further information at the orange.co.uk website or our Orange Home Broadband review page.

Orange Pulls Out Of Kangaroo Broadband TV Buy

Orange have confirmed they will not be pursuing their interest in purchasing the assets of Project Kangaroo, the on demand broadband TV service created by BBC Worldwide, Channel 4 and ITV.

Earlier in the year it was reported that Orange were in talks to buy Project Kangaroo following the Competition Commission’s decision to block the creators from launching the project themselves.

There have been several companies interested in buying Kangaroo’s assets with Orange being one of the major potential buyers involved.

Orange’s parent company, France Telecom, said, “We can confirm that we are not pursuing our interest in the catch up TV service Kangaroo. After in-depth due diligence, we concluded that it was unlikely that an outcome which benefited France Telecom’s Orange operations would be met.”

It has been said by a source close to Project Kangaroo’s owners that the price of the assets has put several buyers off. The source said, “There were two major bidders but the technology is not cheap. It would be a multi-million pound deal which isn’t the most tempting prospect in the current climate.”

With Kangaroo’s future looking uncertain, the creators are now said to be in talks with Hulu, an American video on demand service that is backed by Disney, News Corp and NBC Universal. They are hoping to launch a UK version of the Hulu platform later in the year.

Orange Broadband Customer Service Gets New Boss

After consistently coming near the bottom when it comes to broadband customer service, Orange has hired a new Vice President of Customer Service to turn their fortunes around.

Jackie O’Leary arrives from the Carphone Warehouse broadband business, TalkTalk, following stints at AOL, O2, Vodafone and T-Mobile.
When talking about her new position in the company, Orange’s CEO, Tom Alexander, said, “With over 20 years experience in the mobile, broadband and other industries, Jackie is key to us hitting our ambition of becoming the UK’s best-loved communications brand. She is a massive asset to the team”.

Orange is hoping that O’Leary will be able to turn their broadband sector around using her vast experience. In fact, she was well known for helping the Carphone Warehouse through their recent TalkTalk customer service crisis – and now Orange is hoping that she can do the same for them.

The need to respond quickly to customer enquiries was also addressed by Alexander. He said, “In a world that appears to be changing ever-more quickly, we need to be more agile, we need to respond quicker and we need to be better set up for the challenges that lies ahead.”

One thing is for sure, with O’Leary’s credentials the future is looking ‘brighter’ for Orange and its consumers. After frequently coming out last in surveys conducted over the past few years, Orange consumers can now look forward to seeing a positive change in broadband customer service.

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