No Broadband In East London After Damage To Lines

Damage caused by third party contractors to broadband lines in East London has caused major disruption to end users with many experiencing no broadband access.

The underground cables were damaged over the weekend by a third party contractor. A spokesperson for BT Openreach gave the following statement, “BT Openreach can confirm that following significant damage, by a third party, to cables in a deep underground tunnel on the afternoon of Saturday 4th April, a large number of end users in parts of East London are currently experiencing a loss of service.”

It is uncertain when the problem will be fixed with BT Openreach saying, “Due to the nature of the damage which happened 32 metres below street level, and the restricted access to the site, it is not possible at this stage to provde an exact timeframe as to when service will be restored to all customers.”

The estimated time is a few days, but as their statement suggests, BT really doesn’t know at this stage when the problem will be fixed.

The company has issued an apology while its reported that around 70% of customers that were affected have been reconnected already.