Hi Tracy

Thanks for posting your comments. We are a broadband news website covering all broadband, digital TV and phone news in the UK, so would recommend you contact Virgin Media directly to discuss your package.

It might also be worth reading here about Sky’s own Sky Sports HD offer with free broadband and calls which costs circa £49 a month.

Kind regards
Steve

By Steve T July 20, 2010 at 4:42 pm

I also have XL tv and XL broadband. I also subscribe to Sky sports 1 2 & 3. As I understand it Virgin will now require another £7 per month taking my bill to over £100 pounds per month. If this is indeed the case I will have to look at other service providers as Virgin works out far to expensive.

Matthew Kemp July 20, 2010 at 6:22 pm

Ive only been a customer for just under 2weeks now since installing,Iwas missold the package id required told for £49.50 would get sports/film channels, not so,After engineer left scrolled through no movies,Informed thy dont offer that package at all.Then my first weekend network went downall sat night,Came back on sun,Then went off again after rugby,After complaining got £12 credit,Talked into paying £56.50per month, Advised that skysports is about to be released, thered be no additional costs for H/D sports as ive already got the V+HD BOX. Now being advised theres an additional £7. It a discrace, total con all the way through Eversince the first telephone conversation, Promised a package to draw you in then leave you to fight an haggle,Would deffinatly go with SKY,unfortunatly cannot have a dish.Your charging a price thats discusting for a service that another provider does not EXPLOIT. Thanks for the news today, but comes at a price again.

Iain Plimmer July 20, 2010 at 6:39 pm

recently joined virgin from sky-have phone/broadband + tvhd package – was happy until i heard about the extra £7 for the skysports hd channels – cant say i’m delighted !! will be taking another look at providers….

jim mclean July 20, 2010 at 8:06 pm

I CANNOT BELIEVE IT… I HAD SO MUCH RESPECT FOR YOU ACHEIVING WHAT YOU HAVE OVER THYE YEARS… NOW, I HAVE ABSOLUTELY NO RESPECT WHATSOEVER, YOU ARE JUST THE SAME AS YOUR CONTEMPORARIES, MONEY GRABBING AND GREEDY BEYOND REASON AND I REFUSE TO PAY ANYMORE TOWARDS YOUR RIDICULOUS LIFESTYLE I ALREADY HAVE A FULL HD READY TV AND V+ BOX AND PAY MORE THAN ENOUGH EACH MONTH… NO MORE WILL I CONTRIBUTE TO THIS RIP OFF WE HAVE ALL FELL FOR. THANK GOD YOU NEVER GOT THE LOTTERY!!!!!!!!!!!!!!. COME BACK RUPERT MURDOCH NEARLY EVERYTHING IS FORGIVEN.

RAE BETSWORTH July 20, 2010 at 9:15 pm

nice one virgin!yet more increases for so called hd !carry on the way you are doing and you will have no customers left !!!,have spoke lots virgin customers like me,all sick of ridiculous prices,wake up, these are hard tiimes,im seriously now considering freeview,as you are too expensive.should be bringing prices DOWN not up !!!

george jones July 21, 2010 at 7:11 am

I too am an xl subscriber and am disgusted at the addirional charge of£7 you want to impose for the hd sports channels. the existing charges are quite high enough. I changed to Virgin because I wasn’t satisfied with Sky’s customer service and support – not so sure now I’m any better off.

Michael Canny July 21, 2010 at 7:42 am

The simple fact is Sky have completely mugged off VM. They now have all of VM’s channels in an extremely good deal, are the only broadcasters to offer all Sky Sports in HD and have left VM XL/VIP customers fuming that they have no reduction in the price for Sky Sports and have to pay £7 per box for two measley HD sports channels (assuming they, like me, dont care about movies)
And after working it out Sky are now CHEAPER if you want Sky Sports in HD plus the bonus of far more HD channels. A real shame.

Lisa July 21, 2010 at 8:48 am

i,m on xl package and got the v+box you said that hd is free when you buy the v+box, now your going to charge us 7 pounds a month if we have sports 1+2. total rip off, i,ll be looking else where

stewart cruden July 21, 2010 at 10:31 am

Some months ago I recall reading that Sky had reduced the cost of supplying Sky Sports packages and that Virgin Media Subscribers could expect their charges to be reduced accordingly. Whatever happened these reduced charges? Instead we now find that we will have to pay more if we want the HD package!

M F Devlin July 21, 2010 at 2:06 pm

Like the Virgin Customers above I was excited to find that what was intimated when I signed my contract finally happened. Very disappointed to find it will cost me an extra £7 a month I suppose I will have to wait until my contract finishes before considering my options but if Virgin feels it can treat its loyal customers like fools What goes around comes around

Charles Thornton July 21, 2010 at 4:29 pm

Like all the above customers I think the way you have treated us is a disgrace. When I joined Virgin I took out the V= box and top package. At the time of speaking to your advisor I queried whether more HD channels would be available e.g. Sky Sports. I was told that due to a legal battle this was delayed. At no time was I informed then when such channels became available I would have to pay more. I took out the HD package when then must I have to pay more to get them. It’s a con and I’m off back to Sky

John Cavanagh July 21, 2010 at 5:23 pm

Just like everyone else on here I have the XL package and also the XL broadband and pay £96 per month! To charge extra for these HD channels is a joke! We pay enough and if I had of know you would have charged extra I woul not have signed up! I too feel that we have web miss sold.

Anthony Thompson & Zoe Love July 21, 2010 at 6:10 pm

pay another £7 that will be right I am already paying over £100 remember nobodies wages are rising nowadays get a grip virgin

billy July 21, 2010 at 6:30 pm

just booked the sky rep to come and quote for dish installation..virgin wont be allowed to rip me off.

william day July 21, 2010 at 6:59 pm

just got the v+box nice it is samsung same as my tv is to, the engineer told my virgin had just sold virgin 1 to sky and you should be getting more HD channels from sky but did not say i would be paying for then, will sky pay extra for virgin 1.
if i cancel my XL package and and sine up again will i get then included then ?

donald shardlow July 21, 2010 at 7:33 pm

Virgin media stated that the extra HD channels would be at no extra cost because of their recent price increase’s?

dave w July 21, 2010 at 8:57 pm

Totally agree with what everyone else is saying regarding this extortionate charge.
Other channels manage to provide their HD service for free – but not Virgin.

I for one will NOT be paying ANYTHING extra to watch HD, in fact I am seriously considering swapping to a different supplier. Total rip-off.

GET IN THE REAL WORLD MY BRANSON – WE’RE NOT ALL MEGA RICH LIKE YOU!

Colin Jones July 21, 2010 at 9:21 pm

Right where do I start with Virgin!!!!! HUH crap!!!! In my old house with sky no issues and service worked constantley and no issues with language barriers when adjusting my service over the phone! Moved house and thought will give virgin ago. Phoned up and asked for the ‘full package’, with sky that all channels ie sports, movies the lot. Told £50 all in phone etc. Gets fitted and when technician leaves no sports or other channels. I then phone up and ask, they didnt tell me about an additional cost I then had to pay. 2 days later phone stops working! Then broadband stops. TV freezes watching the world cup in the HD with a house full 30+ times in a 90min match!! Get box changed to the samsung box and working very average! Now this HD charged bloody joke, sky dont charge. Phone and say virgin aint keeping to their side of the contract if you want out!!!

blairy July 21, 2010 at 10:20 pm

I have to echo all the above comments. How can this extra £7 charge be justified? My monthly bill averages between £90 and £100 for the XL package which I consider to be more than enough for the average service I receive. I have been a customer for at least 15 years and remained loyal throughout – is it too much to expect some loyalty in return after all this time?

julie July 22, 2010 at 7:26 am

It looks like VM just got too greedy. Adding bits which cost “just” a few more quid per month here and there, and before you know it, you wake up and realise you’re shelling out over £100 a month
( + your tv licence fee don’t forget) I think the £7 extra for sky HD channels rip- off is the last straw. I will be leaving VM after 15 years which is a shame. Simple fact is, I can no longer afford you VM!

Paul L July 22, 2010 at 8:49 am

I will be looking to change to BT or Sky,they seem to be cheaper.I can see where Richard Branson made his millions,from mugs like us.

Mick Spencer July 22, 2010 at 10:52 am

I think it is a disgrace that we should be charged £7 extra for HD on Sky if I paid and used HD would i not have to pay for the ordinary sky sports channel as I cannot view two channels at same time, I think Virgin should reconsider this issue because it is going to cost customers to Sky who offer HD as part of package and is also cheaper I for one will not pay nearly £100 for a TV service which I can get cheaper and possibly better from a competitor

R Adair July 22, 2010 at 1:25 pm

As usual, big companies being greedy, £7.00 to have hd, it should be free to all xl customers. Will have to consider other options, as times are hard for proper person.

Michael July 22, 2010 at 3:27 pm

I also pay over £100 also and extra £5 for picturebox which has rubbish on it most of the time and now another £7 for something else,not worth it they’ll only take away in a couple of years and still expect us to pay.

anthony July 22, 2010 at 5:11 pm

i am an xl customer with a v+box and a standard box in another room i pay 80 odd pounds a month for my package.and will not be bullied into paying another 7 pounds i will be looking elsewhere when my contract is up,a very unhappy customer.

k duffy July 22, 2010 at 6:11 pm

As all the other comments left on here i too have been a loyal customer for 12 years and subscribe to the xl package making my bill to over £80 per month. I think that it is disgusting that you expect customers who are already paying over the odds to pay £7 extra for channels that they already have but are in HD, i have been at my wits end with virgin just lately due to cock up after cock up and never being able to make any sense when you phone about an issue as your not understood and i will definately be looking at recieving my services from elsewhere when my contract is ready for renewal.

Joanne Statham July 22, 2010 at 9:15 pm

Got V+ box but not for much longer, join because SKY don’t know how to treat customers, and now I find that virgin are the same so may as well go back to SKY at least you get everything in HD and the cost doesn’t keep changing, so disappointed.

WAKE UP VIRGIN, your product can’t complete with SKY and now your customer service is going the same way

Victor Foster July 23, 2010 at 9:39 am

Much the same as every body else to be charged extra when not only on the xl package but on the V.I.P package and now find out that other customers that were already with virgin when they got the V+ box got to keep there old box and have it installed free ,I will no longer be recomendig Virgin and will possibly find another supplier £100+ a month must be able to get better

kevin baker July 23, 2010 at 2:52 pm

Maybe its time to find a hobby get some fresh air cos watching tele is getting far to expensive tell em to stick it where the sun dont shine.

Ian July 24, 2010 at 12:19 am

Don’t know why everybody is moaning about paying the extra £7 for SkySports HD,if you’re with Sky they charge you £10!! Don’t forget you also get the movie channels in HD so its still cheaper than Sky.

Janet Bacon July 24, 2010 at 8:12 am

For what we receive via Virgin does not equate with the Sky packages costwise.There are still programmes that are exempt to Virgin customers and now to ask for another £7 is a disgrace.If I wanted to switch to Sky I would have to pay a reconnection fee to BT for my phone which is over £100.

David Reid July 24, 2010 at 11:00 am

Well I’m pleased to see there are are lots of people feel the same way as we do, what a cheek. I will certainly be comparing my Virgin package price with Sky, how you’ve got the nerve to suggest that you’re delivering some kind of bargain charging ‘only’ £7 a month for very limited HD access is beyond me, I’m a loyal customer of many years standing, but I really feel this is a greedy move that I cannot tolerate.

Bob Hazeldine July 24, 2010 at 12:09 pm

It’s a no brainer I’m paying over £100 it looks like SKY are better value why does VIRGIN insist on losing loyal customers and good payers it’s silly

Terry July 24, 2010 at 12:56 pm

totally agree with everyone else.greed greed greed thats all it is,extra 7 quid a month for a second rate service i dont think so.i will definately be looking around for another supplier who doesnt resemble dick turpin….

mr chapman July 24, 2010 at 5:48 pm

I admire Richard Branson which simply compounds my bafflement as to why everything virgin is so bad! I’m an “XL customer” (which I find a bit offensive by the way) I paid for two V+ boxes which are the worst and most unpredictable electronic hardware I’ve ever had. Frequently they don’t respond to the remote control and then catch up by jumping through 6 channels at once. other times they respond as if you’re pressing a completely different button and change channel when you don’t want to, when I turn on one of my TVs it spends 10 minutes on a blue screen before it finds the HDMI signal and there’s no way to hide channels you don’t want to scroll through (so if I’m scrolling through the mini menu with my kids to see what’s on, I have to go through the porn channels) I get my broadband, phone and TV from virgin and have done since it was taken over from NTL. and they want me to pay an extra £7 per month for HD channels which shouldn’t be a luxury. ARE THEY HAVING A LAUGH? must now be able to get it cheaper and certainly better from Sky.

Iain Armstrong July 24, 2010 at 6:24 pm

I have waited for a few days to see some of the other XL Package user’s comments. I would like to think that, if anyone at Virgin reads these notes, that Virgin have received the majority verdict; which is that having purchased the Virgin XL Package ‘we’ are not going to pay any additional subscriptions for a service which, frankly, ought to have been made available a long time ago as “standard”. Sorry Virgin you will not be getting any more of my cash; £100 per month is enough.

Stephen Ball July 25, 2010 at 9:52 am

I truly think you are making the biggest mistake of your short life by introducing an extra charge for HD channels which you told us would be free if you were on the XL package you should now take a serious look at your marketing department along with your so called customer services department who have strung many loyal Virgin Media customers along with their blatant lies, prepare yourself for a mass exodus if this disgraceful decision is not rescinded, myself included of course.Shame on you.

BRIAN MARKEY July 25, 2010 at 3:36 pm

I am totally disgusted with Virgin trying to squeeze every single penny from their customers, with a HD+ box and the XL package you expect to receive what you pay for . . .obviously not! I hope Virgin get to read these comments . . . . . they will lose customers if they are not careful, and i will certainly look else where once my contract is up for renewal.

Craig Millard July 26, 2010 at 12:31 pm

fair enough 7 pound a mnth seems a lot of money to pay on top of what we already pay for the extra channels ,but you go the pictures with your family once or twice a month it will cost you a hell of a lot more than 7 pound

carl July 26, 2010 at 3:00 pm

also disgusted at chargind 7pounds for hd we have been customers for several years will be looking around for alternatives

j mason July 26, 2010 at 6:42 pm

i pay well over £80 a month and was always under the impresstion the hd channels would come at no extra cost i along with probably 90% of your custurmers are not happy about this and think you should look at this again before people start to move to other service providers

mark binns July 27, 2010 at 11:57 am

i like a lot of people was told that when the sports hd channels are on board as i have the top package and 2 plus and one ordinary box also phone and broadband that they would just automaticley get them just found out £7 per box contract up end of aug so going to someone else and i have been with virgin(cable)since 1995 and pay over £100 so tara your loss

tommy July 27, 2010 at 2:31 pm

i agree with everyone i upgraded my telly, my box and i have the broadband,telephone FULL PACKAGE. I will not be with you much longer if you want another £7 a month

john pender July 27, 2010 at 6:49 pm

i came from sky to virgin got 2 boxes broadband and phoneline pay £95 a month and now to watch the footy in hd they want another £7 a month.paid £75 for vPLUS HD BOX.not been working for 4 days and after 7 hours on phone over 3 days got a engineer coming out in 3 days time great service or what!i asked 2 speak to somebody about a discount on bill put on hold for75mins when i lost the will to live and put the phone down GREAT CUSTOMER SERVICE.sky phone me about every 2 weeks asking me to go back cant wait till they phone again

john oneill July 27, 2010 at 7:44 pm

i think the person replying to the comments above needs to get real we pay alot for our subscription, we have just had a price rise i have been a customer since it was telewest and the prices keep on rising. HD was to be included with the XL package,what will we be paying when the 3D is available it will be cheaper to buy a car. I am not thinking of leaving virgin but they do have to watch their prices are people will change look after the customer the have got and stop being gready.

len July 28, 2010 at 10:31 am

to all these people moaning about the 7 pound a mnth xtra ,you dnt have to av it you are nt being held at gunpoint ok so virgin said all the hd channels would be free you get nothing for free in this life.go to sky you get a bit of dodgy weather and hey presto no picture as i see it its better the devil you no

carl July 28, 2010 at 2:57 pm

Virgin are heading for a big fall you can see by the comments they are far to greedy and expensive people have had enough. beware VIRGIN bring your prices in line or Sky will wipe to floor with you

BARRY July 30, 2010 at 10:52 am

i was also informed that when skysports went h/d it would be free with the xl package i subscribe to.

terry July 31, 2010 at 2:48 pm

I am also on the xl tv broadband and phone and hd And the premium sports / movies my bill is £100 + a month and now you want an extra £7 to watch programs in hd don’t you think we are paying enough and all the movies you show you keep repeating them I will have to look into getting sky back your just too gready for my liking

Peter walker July 31, 2010 at 5:17 pm

Normally I don’t register comments, but I feel virgin customers are being ripped off including myself. Having the full XL package the same as others. When HD was coming thinking it was free, as we pay through the nose for our channels as it is I am digusted that they expect us to pay a further £7, all I can say to VM is bye bye, hello SKY.

GDT August 1, 2010 at 11:29 am

I have had a xl package since noah was a lad and have just upgraded my multi-room box to hd because i like every one of you loyal customers thought i would recieve the sky sports and movies in hd free.
looking in the mirror now a stupid mug is looking back at me.virgin media as lost all the respect i had for them,you continually lie to your customers, your broadband is laughable, and now you want more money for some service you definetly implied would be free.You are a disgrace to the service industry and thier should be a law governing your actions.for all new customers who feel conned i recommend they cancel thier directdebits and let you take them to court, you cant take them all to court and any lawer worth there saltwould wipe the floor with you,As for old customers like myself who have just had enough of your lousy treatment of us it look like a phone call to those nice people at sky and then you can come and pick yourequipment up,it will be in the front garden.Ohby the way dont go blaming sky,the goverment,aliens or anyone else,i remember when i got sky sports from you it was said i would be able to go interactive on the red button,another virgin lie to had to your tally.

colin heppenstall August 1, 2010 at 1:08 pm

We have the XL package and the HD services as well as both sky packages for films and sport. When upgrading to HD we were sold that the sky packages will be HD later in the year which we thought was great for the price. After finding out about these HD packages I phoned up to complain at how disgusted we were at the extra £80 odd pound a year on top of our already £87 a month.

They were apologetic but stated there was nothing they could do as they rent the packages off sky at £10 per user and then charge the user £7 at a “discount” I stated then at a £71 per month sky offer with the same package it would make more sense going with them of which they did not complain or try to consider either way.

We have later found out that Sky have brought Virgin Media TV and therefore after discussing with my father who is the account holder we are going to wait till the end of the year as it could be a possibility that going with sky they will include this package eventually. If not our contract runs out at the end of the year and we will then consider sky.

Nat August 1, 2010 at 3:02 pm

Rip Off, have to think about going elsewhere

David Fullerton August 1, 2010 at 7:17 pm

sadly as another disgruntled XL customer I won’t be paying the extra £7 -where’s the loyalty to your long term customers?

nigel cutress August 1, 2010 at 11:46 pm

Another annoyed XL customer. Give something back to your customers rather them fisting them for their hard earned pennies!! It is disgusting that i’ve been told I will have to spend an extra £7 for a few HD channels! NOT A CHANCE!!!

Elliot August 2, 2010 at 10:40 am

Like most of the people who have commented, I too have an XL package. When I was sold the V + HD box I was quite disappointed when I realised that Virgin had far less HD channels tham did Sky. However, Vigin said that they would be introducing many new HD channels in the near future. There was not any suggestion whatsover from Virgin that they would be charging customers for additional HD channels.

Like most of the people who have commented on this issue I am apppalled at the way Virgin are treating their established customers and I will be reviewing my options as to my future service provider.

Bill Bayliss

Bill Bayliss August 2, 2010 at 1:17 pm

why dont virgin reply to complaints or even acknowledge them ?I wrote to virgin media because i could not get anywhere on the phone kept getting passed around and still no one contacted me that was 6 weeks ago i will be leaving you for sky asap so get your people sorted Mr Branson but i dont honestly really expect this e mail to even get read why do i bother ? £7 a month on top of top package you must be joking.

michael simmonds August 2, 2010 at 7:52 pm

I seen the Sky Sports HD channels appear on box a few weeks ago and was deligheted and thought this is what I’ve been waiting for since joining Virgin (with V + HD box) over a year and was anticipating watching the premiership in HD. Then I’ve come home from work tonight and thought lets see sports in HD to get a message saying I have not subscribed thinking to myself – I have subsribed to everything Virign have offered and thought this must be a mistake. To say I was horrified when informed that to watch these channels I would need to pay £7 a month was a total under statement. I could not believe it!! Totally gutted but no way paying the extra £7 – next they will be asking me for some sort of human sacrifice!!

Derek Morrison August 2, 2010 at 8:56 pm

yet another angry customer.
i am like all the other annoyed loyal vm customers.
i too are not willing to pay an extra £7 for two sports channels when we already pay a huge amount every month.
sick to death of vm, sky, etc conning their loyal customers when they should be looking after them.
weve been with vm for many years its was cable and wireless when we joined. weve have never been given anything from vm in all those years.so think its about time us loyal customer were looked after.

julie burrows August 3, 2010 at 6:02 pm

I am so angry also……especially when i purchased HD 4 months ago i specifically asked when other channels became available in HD would there be a additional charged….I was told NO as long as you have the normal sister channel (Sky sports etc), so imagine my surprise when on Monday i checked Sky Sports HD and had no picture, i then ring and am told yes you probably were told that, but now its not the truth!!!!! Come on Virgin £100 a month we spend with you and are treated like Crap and treat customers with respect, the attitude of your call centre staff stunk and your so called manager was quite frankly obnoxious!!! i am in the process of checking with Sky on their prices as i beleive Virgin are in breach of contract (Albeit Verbal) and when i asked if we could listen to the original call (i was told we don’t record our calls) how convienient i suspect your call centre training consists of tell the customer what they want to hear to get them to sign up and don’t worry about the consequences as there will be no comeback………..DISGUSTING!!!!!

russ August 4, 2010 at 12:31 pm

Hey hey hey I have been with you since the start have stayed loyal with BBand, phone, mobile, HD XL with Skysports etc but SEVEN POUNDS for Sky Sports HD – INSANE – GREEDY and SHORTSIGHTED _ YOU have pushed me to Sky bye bye….

Stephen Waite August 6, 2010 at 6:16 pm

Agree with all the comments. I Pay nearly £80 a month for XL package inclusinf Sky Sports. The last six months I’ve had constant disruption with both my TV service and my TV channels. Out of good will alone you’d think the new HD line up would be free to XL customers. I have been a loyal customer for 8 years!!! As soon as I can get Sky, I will, at the moment I can’t get permission for a dish on rented property so I’m stuck with these cowboys 🙁

Gary August 8, 2010 at 1:42 pm

I agree with every coment about leaving virgin and going to sky times are hard
enough without this disloyalty to old customers

a saunders August 10, 2010 at 10:25 pm

i too was understanding that the new HD channels would be free to customers using the top package (£125.00) now there is to be a charge of £7.00 per month for it well you can stick it i have already been in touch with sky who have offered what we are already paying virgin + the new channels, at a very much reduced price although the download speed will drop (which i can live with). Sounds like virgin must be keen anglers give the bait then reel the customers in, well i for one will not be biting there are six virgin customers in my immediate family that are doing the same as i. so good luck for the future (that is if you have one.

john rudd August 16, 2010 at 11:47 am

I think virgin media have made a serious miscalculation, the extra revenue they may generate from the few customers daft enough to stump up an extra £7 for HD will in no way cover the droves of customers now looking to leave them full stop after this slap in the face. Personally i have two v+HD boxes and pay well over £80 a month, given that all the other HD channels (including ESPN HD) are free to XL customers i feel that SKY SPORTS HD channels should be included on the top package as well.
I am going to send an email to virgin with a link to this page, perhaps after reading the comments from hundreds of loyal yet disatisfied customers they might re-think this strategy (dont hold your breath though)

Simeon Green August 19, 2010 at 11:55 am

I AGREE WITH ALL YOUR COMMENTS SKY HAVE SKY 1 2 3 4 AND 5 WONDER WHAT VIRGIN WILL BE CHARGING EXTRA WHEN 3 4 AND 5 GO HD. The only thing I have against sky is the telephone charges which are all 0845 or 0870 numbers which after a half hour call the cost is enormous. At the moment I do not have a BT phone line and they want £125 quid to install one, on a good point for Virgin, all calls from their lines are free when calling 150 which is a good saving on what it costs to call SKY. This is the only reason I would not go back to sky. Another point is being disabled I need a phone in alot of rooms and going to sky and having to be connnected to a BT line all the time, this takes up I think 1/1/2 lan which means I wouldn`t be able to have all the phones I require, and means I would require 2 lines from BT at more extra cost as a line only takes up to 4 lan which I need for my current phones.

GEOFF MORLEY August 26, 2010 at 11:34 am

I also have the xl package and took on 2 V+HD boxes in May. How can they justify charging for watching HD when they don’t leave the proper cables. At the moment I have 3 tv and only 1 is HD

linda christie August 27, 2010 at 10:46 am

what a rip off £7 for what something we was led to belive we would get in a XL package. greed.

will September 1, 2010 at 4:26 pm

i just had there v+ box installed and now find out that they want an extra 7 pounds a month for me to view sky sports and movies in hd. what planet is this company on? their charges at the moment are already ridiculous but i feel this may just be the straw that broke the camels back. enough is enough

bob gold April 28, 2011 at 1:49 pm

I gladly paid the £7.00 per month for Sky Sports HD1 and HD2, the only problem was that the picture quality on my new Sony Bravia TV was no different to the Sky sports SD.
When the Virgin engineer came to change the HD box he said he could not see any difference between the two picture qualities.
Quick solution, I canceled it.

Ken October 6, 2011 at 1:19 pm